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Industry Leading MRO solution - iMRO

iMRO® is SAP and HCL’s industry solution add-on for Maintenance, Repair and Overhaul/Operations (MRO). It is an SAP complementary software product which extends SAP ERP MRO for any company which maintains a complex, expensive and regulated asset such as in transportation, hi-tech, energy or aerospace. iMRO enhances the SAP user interface to meet industry requirements in the areas of maintenance engineering, planning and operations for business organizations in the following market segments:

  • Airlines performing their own or external third party aircraft, engine, line or component repair
  • Travel and transportation organizations (such as railways, trucking or shipping companies) inspecting and maintaining a complex fleet and infrastructure of transportation equipment
  • Dedicated MRO providers performing third party (revenue bearing) maintenance services
  • Aviation and Aerospace original equipment manufacturers who simultaneously perform after-market delivery maintenance and support services on their or their competitor's products
  • Defense and other public sector organizations managing and maintaining fleets or aerospace, transportation or nautical assets
  • Energy and utility companies performing repairs and maintenance on plant and site equipment
  • Plant maintenance for complex facilities and processing equipment such as chemical plants

iMRO is the ERP maintenance add-on solution, endorsed by SAP, for this demanding and complicated industry vertical. HCL AXON is drawing on 14 years experience with SAP at over 100 customer sites covering aviation, aerospace and complex asset management and maintenance organizations.

Why is iMRO necessary?

  • Organizations who inspect and maintain complex assets require a user friendly tool to manage maintenance records electronically and capture maintenance and inspection requirements and results under regulatory controls
  • Shop floor technicians in repair centers, line/field stations and depots need access to many sources of information to make best decisions and understand repair instructions and service bulletin requirements
  • SAP is the defacto industry standard for aerospace and aviation maintenance, however iMRO reduces time, cost and risk to implement and use SAP for maintenance technicians in all complex asset industries

How does iMRO improve maintenance processes

  • Maintenance Engineering: Modification and service bulletin induction workbench to manage modifications, tasks, embodiment rules and effectivity of manufacturer engineering orders and regulatory body directives across an extensive fleet or asset base
  • Asset Induction and Inspection: Induction, strip and inspection workbench to manage receipt, induction/paperwork, inspection, strip, component removal, work-scoping and component disposition (scrap, serviceable, repairable etc.) including maintenance event packaging across planned and unplanned work, sale/service and revenue for third party maintenance providers, and integration to SAP for repair execution, outside service processing and as-maintained vs. as-allowed technical structure management
  • Maintenance Work Execution: Front end tool for maintenance technicians, operators and supervisors to carry out maintenance work in the shop including access to maintenance manuals, work instructions and documentation, as well as user friendly capture of labor and attendance, signature/stamp, progress, serial number confirmations, inspection results, defects, work order changes and comments
  • Expediting, Sourcing and Exchange: Material expediting and shortage reporting based on predictive analysis. Work in process tracking and prioritization following lean practices. Rules based sourcing engine to allocate parts in stock, internal or external repair, or installed on another asset, to open demands or shortages based on location, condition, ownership, operating life etc. Front end to perform assembly and component swaps and exchanges between assets and repairs including billing and revenue integration
  • Aircraft Flight Schedule and Logbook: Flight schedule database to track commercial flights, with integration to SAPs defense solution, including regular maintenance requirements, aircraft availability and integration of flight schedule to maintenance planning (e.g. calculation of short term maintenance limits and intervals based on planned flights). Aircraft logbook front end to quickly capture flight details, turn around requirements, defects and corrective actions taken or parts used
  • Maintenance Demand Planning: Graphical tools to manage maintenance demand over short and long term horizon including planned, unplanned and third party maintenance demands, as well as work in process or deferred work, taking into account available resources and capacity levelling, across your maintenance supply chain network. Integration of balanced maintenance demand with aircraft flight schedule, available facilities and competencies and material forecasts and requirements
  • Project Planning: Graphical tool to manage complex maintenance projects in SAP such as heavy aircraft checks or overhauls, plant shutdowns etc. fully integrated with SAP’s project system
  • Fleet Management Portal: Web based application to track fleet assets including maintenance in process, due and outstanding, upcoming limits and operating conditions and counters, as well as enter defects and corrective repairs carried out
  • Vehicle Fleet Maintenance: Vehicle fleet maintenance and management system to track vehicle fleets including user friend maintenance shop work order management, service bulletin management and vehicle maintenance reporting standards (VMRS) industry codes
  • Mobile Enterprise Asset Management: Mobile asset maintenance solution based on SAP NetWeaver Mobile 71 with user friendly and flexible front-end to perform field and line equipment inspections, repairs and equipment inventory updates

Technical Facts

Product Name Industry solution for Maintenance, Repair and Overhaul/Operations
Market Maintenance, repair and overhaul service providers, manufacturers and transportation companies who inspect and maintain complex assets who have or are adopting SAP as their enterprise resource planning (ERP) platform

Enhanced user interface and extended industry-specific functionality to improve user productivity, best-practices, and asset - e.g. aircraft, facility, labor, inventory - utilization

Development Plan

SAP solution roadmap which addresses industry requirements, monitors industry trends and is focused on the next generation of MRO best practices

Platform Built for running on SAP's ERP 6.0 solution enhancement packs 3 or 4. Runs on any database, operating system or hardware supported by SAP
Version The Current release of iMRO is version 4.52. The release for iMRO 5.0 for Airline/Aerospace/Defense clients is due in Q3 2012
Hardware Requirements No special hardware requirements, same as SAP ERP 6.0


iMRO will help your organization control cost, reduce process and turn-time variability and improve planning and scheduling. This should provide benefits in higher asset utilization, fewer un-forecast flight schedule interruptions, faster external revenue growth with quicker and more accurate billing and better cost and profitability visibility for external contracts including fleet management agreements with performance based pricing. iMRO will reduce the time, cost and risk for your SAP MRO implementation, resulting in a more user-friendly and industry-specific application for your business.

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