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Service Transformation in the Cloud

Most customer interactions occur on the service side of the business—accordingly, success in the service organization defines companies as customer-centric, captures significant wallet-share expansion and fends off customer attrition. To offer a truly differentiated customer service experience, HCL CXM solutions are designed to overcome fragmented service channels, outdated and siloed systems, and an inability to service customers anywhere and anytime.

Client Needs Met

  • Enable multichannel response with cross-channel context
  • Get the right answer the first time and every time through predictive intelligence
  • Enhance agent productivity through intuitive and configurable UI and multi-monitor support for maximum screen real estate
  • Leverage anytime/anywhere mobile service for both agents and customers
  • Offer community functionality, a knowledge base and FAQs through an intuitive self-service portal
  • Monitor real-time service metrics and proactively respond in real time
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MAX CHARACTERS: 10,000

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We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.