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Technology Q&A

Browse through the Technology Question and Answer (Q&A) section to explore various technology terms and definitions. Learn more about important industry related terms from research papers, whitepapers, case studies and brochures by HCL Technologies. Some of the terms have related case studies and blogs, to give you a 360 degree view of HCL expertise.

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Application Development FrameworkWhat is application development framework?

Oracle Application Development framework with much of its functionality contained in a few libraries. Business components are created and added according to business requirements and change the functionality of specific business components.

Application IntegrationWhat is application integration?

The intra-enterprise level sharing of data and processes among applications comprises of application integration. Within an enterprise tool/system, applications must be integrated in terms of shared data and processes for the smooth and efficient functioning of the enterprise tools.

Enterprise Application IntegrationWhat is enterprise application integration?

Enterprise Application Integration is the process of integrating Enterprise Applications using IT enabled systems. Enterprise Applications are crucial to the operations of various modern organisations and hence their integration is even more crucial to streamline all activities and ensure smooth functioning of enterprise level activities.

Application Management ServiceWhat is application management service?

Application Management Services are services of enterprise application management provided by various organisations to companies that need to outsource their enterprise application management processes.

Application Portfolio ManagementWhat is application portfolio management?

Application Portfolio Management is a process if managing a portfolio of related applications, in terms of functionality or data dependence.

Enterprise AnalyticsWhat is enterprise analytics?

The process of implementing statistical analysis into business processes in order to achieve enterprise excellence is called enterprise analytics. Enterprise analytics uses data driven decision making techniques.

Service AutomationWhat is service automation?

Service automation is the process of integrating all domain and functionality tools into various automation layers in order to have unified interface for all workflows. It is the process of automating events, processes, tasks and business functions.

Business Process Outsourcing (BPO) is the process of a service provider managing various aspects of business activities: the people associated with the business process, the associated and underlying technologies and the IT support staff for an organization.

BPO Solutions are an enterprise suite of solutions spanning functional areas such as finance and accounting, HR operations, Supply Chain operations, etc.

Core Banking Solution is the process of providing a centralized on-line system where all the data related to transactions, customer data (such as name, profession, income, family members, etc.) are stored and are available to all networked branches for access.

Business Process ServicesWhat is business process services?

Business Process Services are services outsourced to Organisations that specialize in taking up outsourcing activities. Specific business processes that are not the core competencies of an organisation can be outsourced to companies specialising in taking up those activities.

Business TransformationWhat is business transformation?

Business Transformation is the process of transforming the business process of an organisation to cope with changing needs of markets. Organisations undergo business transformations in order to cope with changing needs of their product markets.

Cash management involves collection, handling and usage of cash. It is nothing but managing the channels of collections, payments, and accounting information efficiently. It involves assessment of market liquidity, cash flow, and investments. Cash management is a key component in ensuring a company's financial stability and solvency.

Cash Management ServicesWhat are Cash Management Services?

Cash management services are the services around liquidity management , collection and payment, payroll services , forecasting etc.

Cloud Adoption is a strategic move by organisations of reducing cost, mitigating risk and achieving scalability of data base capabilities. Cloud adoption may be up to various degrees in an organisation, depending on the depth of adoption.

Cloud Architecture refers to the various components in terms of databases, software capabilities, applications, etc. engineered to leverage the power of cloud resources to solve business problems.

Cloud Computing is a process of delivering/enabling scalable, expandable and almost perfectly elastic software services using internet technologies. It is a method of delivering Software as a Service (SaaS), delivered in a pay-per-use basis.

Cloud Computing is a process of delivering/enabling scalable, expandable and almost perfectly elastic software services using internet technologies. It is a method of delivering Software as a Service (SaaS), delivered in a pay-per-use basis.

Testing Center of Excellence (TCOE) is a model for centralized testing platform that provides for standardizing test processes and optimal utilization of resources for test purposes. It brings the infrastructure and resources together for achieving excellence in testing functions.

The process of optimizing IT expenditure by efficient usage of Information Technology by using methods such as server virtualization, storage virtualization, cloud computing, etc. is called data center consolidation. Data center consolidation enables operating expenditure optimization by optimal usage of database resources.

Data Center Virtualization Services are a means of optimizing data storage space and reducing digital footprint by storing data at locations, geographically separated from applications. Data can be accessed, analysed and modified, without knowing the physical storage location or other parameters of the data.

Smart Grid ConsultantsWhat are smart grid consultants?

Smart Grid consultants provide consulting services to power service providers to manage power distribution and smart grids with continued focus on reducing cost and ensuring reliability. With digitisation of the entire power management process, smart grid consultants help manage both the supply side as well as the delivery side of the grids.

Document Development Life Cycle (DDLC) is the process of designing, developing, editing, publishing and maintaining a document for the product development life cycle.

DO-178B is a software produced by Radio Technical Commission of Aeronautics Inc. (RTCA), used for guidance related to Equipment certification and software consideration in airborne systems. It is a corporate standard, acknowledged worldwide for regulating safety in the integration of aircraft systems software.

Embedded Software EngineeringWhat is embedded software engineering?

Embedded Software Engineering is the process of controlling various devices and machines that are different from traditional computers, using software engineering. Integrating software engineering with non-computer devices leads to the formation of embedded systems.

Hardware EngineeringWhat is Hardware Engineering?

Hardware Engineering is the process of designing, developing, testing and producing computer systems and various physical components related to computer systems.

Pairwise testing, also known as all-pairs testing is the method of finding defects by using a combinational method of two test cases. It relies on the observation that most defects are caused by interaction of at most two factors.

Product Engineering is the process of innovating, designing, developing, testing and deploying a software product.

The role of a User Interface (UI) developer is to provide the user interface solution to the end user, including the final look, feel and behaviour of the interface in different contexts. They role of a UI Developer is the transformational combination of the roles of both the Web Designer and the Web Developer.

Enterprise Content Management SystemWhat is an enterprise app?

Enterprise Applications are software platforms that assist and manage enterprise level functionalities of organisations.

Enterprise Content Management SystemWhat is Enterprise Content Management?

Enterprise Content Management System is a centralized system for storing, organising and documenting an organisations data in the

Business Process Management (BPM) Technology helps organisations enable business agility via process automation and optimization. Business Processes are Technology enabled via a process of continuous improvement as technology, especially IT enabled technology is ever changing and keeps evolving with time.

Process ConsultingWhat is process consulting?

IT process consulting is the process of streamlining the IT processes of an organisation in order to make it capable enough to meeting day to day IT challenges.

Green Data Centers are data repositories for systems designed for maximizing energy efficiency and minimizing environmental impact. Green data centers used advanced technologies for data storage, management and operations on the data.

Helpdesk support is the process of providing information and support relating to company information as well as information regarding the products and services of the organisation to the end users/customers.

Human Resource Outsourcing (HRO)What is Human Resource Outsourcing (HRO)?

Human Resource Outsourcing (HRO) is a sustainable and competitive method to manage costs and allow a company’s core resources to focus on strategic initiatives rather than managing transactional activities in HR operations.

Identity and Access ManagementWhat is identity access management?

identity and access management is the process of managing/regulating the access rights and entry permissions into a premise or resource repository or virtual space on the basis of identi

Information Technology Infrastructure is the combination of all hardware, software, networks, applications and database of an organisation that supports and maintains the IT services of an organisation.

Remote Infrastructure ManagementWhat is remote infrastructure management?

Remote Infrastructure Management (RIM) is the process of managing the IT infrastructure of an organisation entirely or in parts from a remote location. It so happens that the entire physical infrastructure is geographically separated from the management of the IT services.

Service Portfolio comprises of the complete list of services provided and managed by an IT service provider to an organisation that outsources its IT services management activities. It comprises of the exhaustive list of all services that are ongoing, in the pipeline or have already been delivered.

Knowledge Process Outsourcing (KPO) is the process of outsourcing knowledge intensive activities that are data driven and encompass the process of gathering, managing, analysing and delivering objec

Clinical Data ManagementWhat is clinical data management?

The accumulating, documenting and storing data, critical for clinical trials or other clinical procedures, critical to pharmaceutical manufacturers and Bio Tech companies is called Clinical Data Management.

Legacy ModernizationWhat is legacy modernization?

Legacy Modernization is the continued process of transforming Legacy Systems in order to reduce IT environment complexity and costs, increase data consistency, enable collaboration across platforms and improve process flexibility.

Laboratory Information Management System (LIMS) software supports the functioning of a fully-fledged modern laboratory using Information Management System and a virtual software based laboratory system. The various aspects of laboratory informatics are managed through ERP tools and various data analytics tools.

Mainframe Application SystemsWhat is Mainframe Application Systems?

Mainframe Application Systems are the various end user application systems that are hosted on mainframe computers.

Mainframe Technology TestingWhat is Mainframe Technology Testing?

Mainframe Technology Testing is the process of ensuring quality business applications by testing mainframe applications with a testing framework. Mainframe applications usually control critical business flows and their architectures and product suites are entirely different from the distributed environment.

Mainframe Testing is the testing of software services and applications based on Mainframe Systems. Mainframe testing plays an active role in application development and is instrumental in overall development cost and quality. Mainframe testing is a part of end-to-end test coverage spanning platforms.

The IT services of an organisation that are outsourced/offloaded to an external Managed IT Services Provider are called managed IT services. The managed service provider takes on the 360 degree responsibility of the entire IT operations of the organisation, including 24X7 monitoring, IT support on demand as well as problem resolution.

Network Services/Managed Network Services are the services of management of networks by IT service providers for their clients. The scope of network services extends from LAN/WLAN management, unified communications to Network Consulting Services and Network implementation services.

Managed Network ServicesWhat is managed network services?

Managed Network Services are complementary services or a complete replacement to an organisation’s in-house IT services. The scope of network services extends from LAN/WLAN management, unified communications to Network Consulting Services and Network implementation services.

Managed Print ServicesWhat is managed print services?

Managed Print Services are a means of reducing cost and improving productivity for an organisation by outsourcing the entire portfolio of print related activities.

Manufacturing Execution SystemWhat is manufacturing execution systems?

Manufacturing Execution System (MES) are IT enabled systems that provide solutions for improving and optimizing the manufacturing process to the production floor engineers and managers.

Adaptive Learning System is a tool for transforming the learning system from a passive reception of information by the receiver to an interactive process by collaborating in the education process. Adaptive Learning System is used in education as well as in business training.

Mobile Data TerminalWhat is mobile data terminal?

Mobile Data Terminal is a computerized device used on mobile devices (Devices in transit or devices that are mounted on systems that are always on the move) to communicate with a centralized control system.

Agile Product Lifecycle Management is a tool acquired by Oracle that is used to drive product innovation process in number of industries including manufacturing, FMCG, life sciences, high-tech, etc.

Oracle Demantra is a demand management and supply chain management tool provided by Oracle. It helps in enabling automated forecast process that simultaneously maps demand forecasting against factors such as supply restrictions, customer commitments and inventory counts.

Oracle Enterprise Manager (OEM) is a web-based thin client tool that helps in managing and controlling various hardware and software tools of an organisation from a strategic level. Much of the activities in OEM are automated with built in intelligence programmed into the system.

Oracle OpenWorld is Oracle’s annual convention for IT managers, decision makers and end users. It is held every year in September in San Francisco, Sao Paulo and Shanghai.

Oracle Transportation ManagementWhat is oracle transportation management?

Oracle Transportation Management (OTM) is a tool for shippers and logistic providers that provides transportation planning and execution capabilities and integrates transportation planning, execution, freight payment and business process automation on a single application across all modes of transportations i.e.


PeopleSoft Technology helps in delivering end-to-end services to client organisations across domains such as HRM, supply chain management, Financials, SCM, EPM, etc. The end-to-end services include implementation, upgradation, rollouts and maintenance of services.

Product Lifecycle ManagementWhat is PLM?

Product Lifecycle Management (PLM) is a system of information management, designed to integrate human resources, data, processes, and business systems. Through PLM, companies have complete access to information for their products and supply chain enterprise.

Multichannel RetailingWhat is multichannel retailing?

Multichannel Retailing is the process of using multiple channels for selling similar products across different platforms.

Retail analytics is the process of providing analytical data on inventory levels, supply chain movement, consumer demand, sales, etc. that are crucial for making marketing, and procurement decisions.

Retail Merchandising SolutionsWhat are the retail merchandising solutions?

Retail Merchandising Solutions provide the entire gamut of retail solutions including, retail analytics, pricing solutions, inventory planning, item pricing, product management, etc.

Retail Supply Chain ManagementWhat is retail supply chain management?

Retail Supply Chain Management is the process of managing the entire supply chain of retail organisations.

Product Lifecycle Management in SAP helps organisations quickly develop and deliver the products that drive their business. SAP PLM provides all round support for all product related processes from beginning of life cycle with product ideation to manufacturing and service.

CRM is the Customer Relationship Management tool of SAP is the leading customer management tool across the globe. CRM activities of an organisation related to sales, marketing, service delivery and other client facing front end activities are automated and managed by SAP CRM tool.

SAP Manufacturing Integration Intelligence helps link manufacturing processes with business operations to enable collaborative manufacturing. SAP MII helps organisations operating in the field of manufacturing to optimise their processes by connecting their shop floor with ERP processes.

Storage Severs are used to store the data and applications of an organisation. They serve as store houses for data and applications repositories. The storage servers may be in situ or ex situ, i.e. they may be located inside the network premises of the organisation or may be maintained virtually in a cloud network.

IT Service desk of any organisation is the point of contact between the IT department and the users of IT services. The users may be employees of the same organisation that are dependent on the IT department for their work or may be outside customers, who pay for the services of the IT department.

Service Desk ManagementWhat is service desk management?

Service Desk Management/IT Service Desk Management is the process of managing the IT service desk that forms the point of contact between the IT service providers and the IT service users.

SAP SCM is a tool provided by SAP AG for managing the supply chain process of an organisation. SCM helps in planning, networking and execution of all supply chain related activities of an organisation.

SCM outsourcing the entire supply chain management activity of an organisation to an external organisation that specializes in the same.

Supply Chain Management (SCM)What is sap supply chain management?

Supply Chain Management is the process of managing and streamlining the entire flow of materials and activities for an organisation, from the supplier side to the customer side. The entire value chain of the organisation is dependent on the supply and movement of output intensive materials and the efficiency of activities that enable the same.

Enterprise Asset ManagementWhat is enterprise asset management?

Enterprise Asset management is the process of managing all the physical and intangible/service assets of an organisation across departments, business units, locations and facilities. Effective Enterprise Asset management helps an organisation to reduce Capital Expenditure and Operating Expenditure related to assets.

Organizational Change ManagementWhat is organizational change management?

Organisational Change management is the process of managing any change in organisational structure, culture or business process. With the ever changing business environment, customer expectations and volatile nature of marketplace, change is imperative in business process to cope up.

System Integration is the process of integrating all the physical and virtual components of an organisation’s system. The physical components consist of the various machine systems, computer hardware, inventory, etc. The virtual components consists of data stored in databases, software and applications.

Web Experience ManagementWhat is web experience management?

Web Experience Management is a process of managing the all-round experience of the web user across various touch points in the journey through an organisation’s web presence.

Call Detail Record (CDR) is the detailed record of all the telephonic calls that pass through a telephone exchange or any other telecommunications equipment.

Leased Lines & BroadbandWhat are leased lines and broadband?

A leased line is a dedicated service contract between a telecom service provider and a customer that provides for fixed bandwidth as well as fixed upload and download speeds. In case of leased lines, each individual customer receives a fixed bandwidth irrespective of other customers.

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