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Advanced Technologies Empowerment Services

HCL telecom services in the ATES area include deployment services, platform development services, managed services, and application optimization services.

HCL telecom ATES deployment services include:

  • Readiness assessment
  • Design
  • Remote implementation
  • Platform customization

The ATES platform development services comprise:

  • Element management
  • Performance monitoring
  • Troubleshooting
  • Middleware development
  • Portal
  • Business intelligence

As part of its managed services, HCL telecom ATES practice offers:

  • 24*7 monitoring and alert
  • SLA management
  • 24*7 L1, L2, L3 support
  • Applications operation
  • Issue to resolution

The application optimization services of the ATES includes:

  • QoS baselining
  • Voice quality baselining
  • Application response time baselining
  • Application acceleration

The competencies of the ATES practice include:

  • OSS
  • Unified communication
  • Remote NOC
  • Product engineering
  • Dashboard
  • Multivendor device support
  • Integration with multiple technologies
  • Advanced technologies simulation lab

The benefits for the clients include:

  • 100% adherence to Go Live date
  • 100% compliance with SLA
  • Near 0% risk in operations
  • Support cost reduced by 20%

Tools Available

The tools and products available with the UC practice are:

  • Voice-based mailing system application
  • CTI application for emergency services
  • Appointment notification service
  • Visual voice mail and MMS application
  • Smart call convergence client
  • SIP-based IVR application server
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We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.