Success Stories
Billing - Turnkey project involving Customization, Consultancy, Implementation, handover & Production Support
Customer
Leading Wireline service provider in Asia
The Challenge
As part of winning & providing total BSS solution to a Wireline service provider in Asia in a given schedule our customer undertook this project. HCL was awarded the mediation portion of this Solution to mediate Wireline records
HCL’s Solution
With expertise gained in the mediation space, we built our solution around the product to address the above business need to give a complete solution, delivered through a turnkey project mechanism to the Wireline Service Provider
- The Wireline Service Provider could quickly go-live with this and meet his market commitment in a short frame of time with good converged capabilities.
- CDR based billing system in a Wireline environment was achieved through a single billing platform
- Project Scope & Requirements Gathering
- Project Management
- Details Requirements specification & Functional design
- Customization of the Product for this customer
- Cross Integration with the Billing System
- User Acceptance testing
- Conduct training on the product for the Engineers of the service provider
- Support Parallel Run & Cut-over with Billing System
- Service Provider relationship Management for this project
- Develop a complete Operator Assisted System
- Inter-carrier revenue assurance
- Production Support
- Customization for Wireline service provider
- Cross Integration with the Billing product
- Able to deliver the product in time in spite of number plan changes during midcourse
- We also provided operation support for 6 months after cutover.
- OSS System Integration for a Telecom Service Provider
- Full life-cycle project management
- Manage our customer and its customers and live up to both sets of expectations
