Unified Communications

HCL telecom services in the unified communications (UC) area include product engineering services, deployment services, management services, and process mapping services. The Unified Communications service line addresses both the enterprise customers, to whom we can be integration partners, and OEMs, with whom we can partner to augment their development work.

HCL telecom UC product engineering services include:

• Development
• Testing
• Customization
• Documentation
• Interoperability
• Localization
• Geo customization
• Support
• Proof of concept

The UC deployment services comprise:

• System and application integration
• SOA enablement
• Implementation
• 3rd party onboarding

As part of its management services, HCL telecom UC practice offers:

• Support for hosted services
• Unified customer care
• Unified service management

The process mapping services include:

• Process management
• Process consultancy

HCL telecom UC competencies include:

• Product design and sustaining
• Mediation components
• Mobility and voice enablement
• Dashboards
• User interface
• Web, SOA, and security
• ROI analysis and assessment
• APO

The benefits for our customers from our UC practice would be:

• Increased productivity
• Reduced costs
• Increased control
• Optimized enterprise TCO leading to increase in sales

Tools Available

The tools and products available with the UC practice are:

• Voice-based mailing system application
• CTI application for emergency services
• Appointment notification service
• Visual voice mail and MMS application
• Smart call convergence client
• SIP-based IVR application server