Enterprise Content Management for Transportation & Logistics industry

Enterprise Content Management has emerged as one of the top priorities for CIOs across transportation & logistics industry. The main drivers being – competitive advantage in the use of real-time information and efficiency in operations. A robust Enterprise Content Management system with dynamic records management and integrated automated inbound and outbound document processing is the key for central information management, distribution and recording across the organization. This means more systems for consignment tracking, online order entry and electronic invoicing.

The two big reasons why ECM is becoming so important for CIOs are:

• Enterprise Information Management - Ensures interoperability and extensibility – need to maintain total visibility across global value chains becomes imperative
• Compliance with international customs and freight forwarding regulations

Companies that invested smartly in IT at an early stage are now seeing above-average growth in earnings. Only about 15-20% of the operating expenses of a logistics company are incurred in the actual movement of goods from pick-up to delivery point. The real cost drivers – and hence important savings potentials – are to be found in other areas.

This is where the intelligent use of logistics information can help to reduce costs and trim down processes. For example, ECM enables documents such as:

• Customer Specific SOPs
• Contract & Tender Documents
• Quotations and comparison statements - Vendors and Customers
• Critical correspondence documents
• Invoices and Payment documents
• Transportation Documents – Master & House Documents
• Inspection & Compliance Reports
• Project Management Documents
• Cost Estimates & Specifications
• Quality and Performance Documents
• Inventory Management records
• Purchase Orders

so that the Administrator or Sales Staff does not have to search the archive for individual documents, but has them all available together in one record.

For example, one of HCL’s customers is a leading Global 3PL. HCL’s Content Management solution using Share Point is becoming a strategic advantage for the customer. The solution offers accurate and efficient delivery of content across several operating unitsresulting into more than 20% improvement in productivity.

Practice Overview

The HCL ECM practice has over 1200 professionals, 250+ frameworks & components, certified professionals for all leading ECM vendors and in-depth process competencies in various service methodologies & IP’s. With our mature ECM practice of technologies, strategies, methods and tools, we help our transportation & logistics customers capture, manage, store, preserve and deliver content related to organization & processes.

HCL’s ECM offerings

HCL’s Content Management solution focuses on mapping customer's business objectives with the content management strategy. HCL’s ability to provide domain knowledge combined with its leadership in infrastructure, operations and applications makes it a unique partner to be associated with. Some of the business functions impacted by our Enterprise Content Management offerings are:

• Business Process Management
• Records Management
• Knowledge Management
• Web Content Management
• Digital Asset Management
• Groupware & Collaboration
• Document Management
• Business Rules Management
• Enterprise Communication Management