Customer Experience is the key success factor in the Hospitality industry and HCL’s commitment towards the Hospitality businesses comes by applying technology at the forefront of "Advanced Customer Experience". It is this understanding that we bring to the table when we partner with our clients in helping them derive optimum value from their investments in technology.
HCL has made significant investments to help our Hospitality customers rise above competition through improvements across key performance parameters like RevPAR, R/ASM, Occupancy Rate, ADR etc. We have developed solutions, accelerators, methodologies and frameworks addressing unique functionalities and requirements of the Hospitality industry. We help our customers in maximizing ROI by mapping processes to applications, infrastructure and databases and thereby eliminating redundancies cost overruns.
Our young but enthusiastic Hospitality practice has grown significantly in the last two years. Today, the practice works with some of the better renowned Hospitality chains in the world.
We cater to the following segments in Hospitality space:
- Reservations Bookings
- Customer Acquisition Retention
- Revenue Management System
- Sales Incentive Management System
- Key Account Management
- Intranet Portal
- Entertainment Services
- Enterprise Application Services
- Infrastructure Services
- Enterprise Transformation Services
- Business Aligned IT Framework