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Hospitality

Customer Experience is the key success factor in the Hospitality industry and HCL’s commitment towards the Hospitality businesses comes by applying technology at the forefront of "Advanced Customer Experience". It is this understanding that we bring to the table when we partner with our clients in helping them derive optimum value from their investments in technology.

HCL has made significant investments to help our Hospitality customers rise above competition through improvements across key performance parameters like RevPAR, R/ASM, Occupancy Rate, ADR etc. We have developed solutions, accelerators, methodologies and frameworks addressing unique functionalities and requirements of the Hospitality industry. We help our customers in maximizing ROI by mapping processes to applications, infrastructure and databases and thereby eliminating redundancies & cost overruns.

Our young but enthusiastic Hospitality practice has grown significantly in the last two years. Today, the practice works with some of the better renowned Hospitality chains in the world.

We cater to the following segments in Hospitality space:

Service Portfolio

What Customers say

"HCL has built a solid reputation of providing industry-leading IT application and infrastructure services. Given their commitment to the transportation and logistics industry, willingness to invest in our success, and unwavering commitment to excellence, HCL was the right choice"
- Senior Vice President and CIO, a leading 3PL company

“I know we asked the HCL team to do this extra work which was not part of any official project or SOW and you just got it done for us.. I can’t tell you how much I appreciate this kind of gesture.. you could have pushed back and said ‘we are too busy with other things’ or got into a cost discussion (which would not have been unreasonable as it is extra work) but you did not, and also made several revisions at my request,  to ensure the new menu views are perfect..  so hat’s off to you for accommodating this, in the midst of trying to keep to all the other deadlines.. Its all hugely appreciated and simply once more, reconfirms why HCL is such a great team to work with.. HCL just continues to surpass customer expectations.. the work they are doing right now is phenomenal”
- Vice President, Revenue Management, leading hospitality chain