"HCL has built a solid reputation of providing industry-leading IT application and infrastructure services. Given their commitment to the transportation and logistics industry, willingness to invest in our success, and unwavering commitment to excellence, HCL was the right choice"
- Senior Vice President and CIO, a leading 3PL company
Content Extension Solution
Traditional methods of content distribution and information dissemination are going through a revolutionary change. With customers becoming more demanding there is a need for the travel suppliers to be available with their services any time any where. Content Extension through Kiosks can not only help add another source of revenue but also save costs & provide better experience to the customer. The functionality includes check-in, check-out, payments, integration with other Travel companies, Entertainment, and Photo/Image printing. Overall the solution aims at reducing if not eliminating, manpower cost significantly along with additional benefit of providing better reach of offerings to the customer.
Solution
- Self service check-in, check-out and payments facilities through cash, card or cheque
- Integration with other Travel companies for bookings, printing boarding passes, payments, earning or redeeming loyalty points
- Entertainment features such as listen to, browse and download music to their mobile phone, burn CDs or copy it to memory stick
- Photo/Image printing from CDs, iPOD, memory stick or infrared/Bluetooth device
Benefits
- Easier to analyze customer segments for strategic initiatives
- Better ROI through alliances & distribution channels
- Improved repeat business through CRM and Loyalty
- Holistic approach through integration of relevant systems