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Transformation of Transportation Systems

Since the onset of recession in 2008, transportation and logistics companies were forced to re-examine their core operational metrics in quest of levers to augment organizational performance. Companies started benchmarking to evaluate how they were performing on productivity when compared to peers and industry standards. Information Technology (IT), characterized by an ageing infrastructure and disparate systems, was at the core of the problem, hampering productivity and the ability to provide seamless and standardized services to customers. In the absence of ‘off-the-shelf’ packaged applications, CIOs tasked themselves with developing ‘integrated core operations systems’ focused on business transformation.

HCL brings to CIOs, a complete assessment framework and methodology to help transform their core operations systems. HCL’s comprehensive diagnostic toolkit, combined with pre-defined KPIs, helps CIOs benchmark the current state of operations, thereby providing a baseline and roadmap for moving on to a standardized, ‘global freight forwarding and transportation platform’ built on a scalable and flexible applications architecture.

Solution Highlights

  • Integrated support of business process, applications and infrastructure, laying the foundation for process transformation
  • Unified data, systems and processes to improve efficiency of operations
  • Revenue and profit realization with an improvement goal of 8-9% growth
  • Higher visibility into operations leading to better utilization of assets
  • Unified customer information leading to improved revenue realization per customer
  • Better management of global contracts and higher customer satisfaction
  • Continuous monitoring of business benefits through pre-defined KPIs at every level
  • Shared services to manage and run operations and IT services to drive increased profitability

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Transformation of Transportation Systems
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What Customers Say

"Having realized that IT is a core competency for HCL, we have partnered with who we think is best of breed in the industry…

What we found in HCL was that next level of innovation, that next level of experience, that next level of critical thinking.... all of those things proved HCL to be a strong partner."

- Sunjeev Pandey, Senior Director, Microsoft.com 

"HCL has a lot of good people with a lot of initiatives, skills and knowledge. HCL is an environment where we can succeed; where each individual in HCL can succeed, the group can succeed and the overall relationship with a customer like Sun America A.I.G. Retirement Services can succeed."

- Ron Sac, Assistant Vice President, Sun America

What Customers Say

"Having realized that IT is a core competency for HCL, we have partnered with who we think is best of breed in the industry…

What we found in HCL was that next level of innovation, that next level of experience, that next level of critical thinking.... all of those things proved HCL to be a strong partner."

- Sunjeev Pandey, Senior Director, Microsoft.com 

"HCL has a lot of good people with a lot of initiatives, skills and knowledge. HCL is an environment where we can succeed; where each individual in HCL can succeed, the group can succeed and the overall relationship with a customer like Sun America A.I.G. Retirement Services can succeed."

- Ron Sac, Assistant Vice President, Sun America