iEM is HCL AXON's enhancement to allow utility customers to take control of their energy consumption through the Smart Grid and Smart Meter network. Enabling consumers to reduce their energy usage and have much greater visibility of their consumption wherever they are. iEM was conceived with the goal of adding the last and most important part of the smart energy puzzle: The smart customer.
iEM is an end-to-end solution around Smart Grid web enablement bringing energy usage control to residential consumers, small commercial and industrial customers of large enterprise utilities who have adopted SAP as their ERP and IS-U (billing) platform.
iEM will address the complexities between behavior change, rating and billing attributes. This information will be combined with consumption details to impact change and to automate more complex processes such as demand response against a customer's profile and usage.
Not only will iEM increase consumer and customer loyalty to utilities, it will provide unparalleled information about consumption patterns and customer preferences including in the future the option for consumers and the utility to remotely control devices in the home, all in the name of energy consumption mgt.
iCARE solution helps call center staff provide effective and efficient customer service through smart screen build-out based on customer history, preferences, profile and demographics. Promotions and offers, as well as history and other information, presented to the call center technician are tailored based on the individual customer calling in.