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CEO Speaks on Successful Customer experience Implementation

introduction to the topic

About the speakers

Rajbir Singh: Heads Customer Centric Solutions Group

Rajbir
Customer Centric Transformation Principal, Heads Customer Centric Solutions Group
HCL Technologies

  • Rajbir Singh Is a Customer Centric Transformation Principal and Heads Customer Centric Solutions Group at HCL.
  • Rajbir has helped many Insurance, Banking, Media and Telecom clients improve customer experience and CRM capabilities and provided significant benefits.
  • Rajbir won MAD-JAM Innovation award for CE transformation of Client On Boarding processes and applications.
  • In addition Customer Experience and Customer Centric Transformation, he has worked across BPR, E-business Strategy, IT Strategy, Change Management and Business Strategy engagements. He has worked with customers in US, UK, India and West Asia.
  • Rajbir’s other interest areas are Innovation and Complexity Management.

Richard Owen: President, CEO of Satmetrix

Richard
President, CEO of Satmetrix

Richard Owen is President and CEO of Satmetrix, responsible for all aspects of strategy and day-to-day operations. Previously, he was Chairman and CEO of NASDAQ-traded AvantGo, Inc., the leading provider of Enterprise Mobility Solutions to Fortune 1000 companies. AvantGo was successfully sold to Sybase, Inc. Before AvantGo, Richard spent eight years at Dell Computer Corporation in various executive positions, most recently as vice president of Dell Online Worldwide. He was responsible for all aspects of Dell’s Internet strategy and online business revenues on a worldwide basis—building Dell’s online business to cover 50 percent of the company’s sales volume. Richard began his career as a consultant for KPMG Management Consultants, where he worked for European high-tech manufacturers in the EMEA region on marketing strategy and business development, including Hewlett Packard and Apple. Richard holds a Bachelor’s degree from Nottingham University in England and a Master’s degree from MIT Sloan School of Management.

Thursday 15th March 2012
9:00 AM to 10:00 AM
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HCL Technologies Ltd. will treat any information you submit with us as private and confidential. We will not share your personal information with any third party, except where disclosure is made at your request or with your consent or where required by law. Please read our Privacy statement for additional information.