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Deriving Maximum ROI from your CRM initiative

introduction to the topic

About the speakers

John Esposito: Director, Cloud and Industry Architect, Salesforce.com

John
Director, Cloud and Industry Architect, Salesforce.com

John Esposito has rich experience in the field of Customer Relationship Management initiatives. He is adept in successfully road mapping and leading effective CRM initiatives from conception to completion. Proficiency in leading all stages of the systems development life cycle including strategy, analysis, design, configuration, training, and support. He has proven ability to promote highly effective working relationships and build teams across all organizational levels and functional areas.

His specialties include Customer Relationship Management (CRM), Sales Force Automation, Services, Call Center. He has industry wide experience in CRM Best Practices, Process Re-engineering, Requirement Mapping and Gap Analysis. His experience encompasses High Tech, Media, Financial Services and Healthcare industries.

Vinay Dorle: Practice Lead - IT Transformation Services

Vinay
Practice Lead - IT Transformation Services, HCL Technologies

Vinay is currently with Business & IT Transformation Services and is Practice Lead, Supply Chain Management. He has over 13 years of experience in the field of Business and IT Consulting, specializing in Logistics and Supply Chain Management. He has successfully completed numerous consulting assignments in the fields of Business Process Re-engineering, Performance Management and Package Implementation for clients in the Manufacturing and Retail industry verticals.

Tuesday 13th December 2011
4:00 PM to 5:00 PM
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HCL Technologies Ltd. will treat any information you submit with us as private and confidential. We will not share your personal information with any third party, except where disclosure is made at your request or with your consent or where required by law. Please read our Privacy statement for additional information.