Deriving Maximum ROI from your CRM initiative
introduction to the topic
About the speakers
Director, Cloud and Industry Architect, Salesforce.com
John Esposito has rich experience in the field of Customer Relationship Management initiatives. He is adept in successfully road mapping and leading effective CRM initiatives from conception to completion. Proficiency in leading all stages of the systems development life cycle including strategy, analysis, design, configuration, training, and support. He has proven ability to promote highly effective working relationships and build teams across all organizational levels and functional areas.
His specialties include Customer Relationship Management (CRM), Sales Force Automation, Services, Call Center. He has industry wide experience in CRM Best Practices, Process Re-engineering, Requirement Mapping and Gap Analysis. His experience encompasses High Tech, Media, Financial Services and Healthcare industries.
Practice Lead - IT Transformation Services, HCL Technologies
Vinay is currently with Business & IT Transformation Services and is Practice Lead, Supply Chain Management. He has over 13 years of experience in the field of Business and IT Consulting, specializing in Logistics and Supply Chain Management. He has successfully completed numerous consulting assignments in the fields of Business Process Re-engineering, Performance Management and Package Implementation for clients in the Manufacturing and Retail industry verticals.