Use cases and benefits of Social CRM adoption by HCL and Salesforce.com
introduction to the topic
Industry experts from Salesforce.com & HCL will be talking about the Use cases and benefits of Social CRM adoption.
Learn how enterprises are harnessing the power of ‘Social CRM’ and putting it to work through their businesses.
Register for the webinar and stand a chance to win a Google Nexus Pad.
About the speakers
Senior Vice President, Strategic Alliances, Partners & Solutions Salesforce.com
As the global head of Strategic Alliances, Partners and Solutions for Salesforce.com, Denzil offers more than 32 years of experience in the technology field, including executive positions across the software, telecom, aerospace, defense and travel industries.
Denzil’s passion for diversity and his ability to successfully implement cross-functional change has been fueled by his experiences of living and working abroad in countries like Saudi Arabia, England and Germany as well as the past 17 years in the United States.
Before joining Salesforce, Denzil held channel, business development and services positions at companies such as Siemens Enterprise, Northrop Grumman, Avaya and Qwest Cyber Solutions.
Denzil studied Electronic Engineering at London’s Southall College of Technology and has an honorary doctorate in technology management from Colorado Technical University.
Deputy General Manager, Business Consulting Services, HCL Technologies
Vinay possesses 16+ years of experience in Business Consulting, Project Management, Process Design, Corporate Performance Management, Package Evaluation, ERP and CRM Implementation and Six-Sigma Techniques across multiple domains including Investment Banking, Life Sciences, Telecom, Government, Manufacturing and Publishing Industries
His expertise includes enterprise transformation & change management , CRM and SCM strategy formulation, business requirement gathering and process redesign, metrics framework creation, enterprise applications assessment, business case and roadmap development, project management & Industry specific solution development
Vinay holds a Post Graduate Diploma in Management from Management Development Institute (MDI), Gurgaon & B.E. from IIT, Roorkee