The Digital Customer Experience: How Insurers can drive growth in 2014
introduction to the topic
Seeking improvements in customer insight, performance and efficiency, insurers have been striving for years to digitize various aspects of their operations.
Now, with the disruptive forces of mobility, big data and analytics, social media, digitization of the insurance business is becoming pervasive and has the potential to help insurers boost revenues, control operational costs and enable improved cross-selling and retention.
Register for this webinar to discover:
- How to provide consistent, personalized and uniform experience
- Improved share of wallet and retention
- Enhanced Brand recognition and trust
- Improved market reach.
Join experts from Celent, Insurance & Technology, and HCL, to learn how you can create an end-to-end digital program that can propel growth and improve market leadership.
About the speakers
Editorial Director-Insurance & Technology, Bank Systems & Technology, UBM Tech
Katherine Burger is Editorial Director of Bank Systems & Technology and Insurance & Technology, brands of the InformationWeek Financial Services unit of UBM TechWeb's InformationWeek Business Technology Network. She assumed leadership of Insurance & Technology in 1991 and of Bank Systems & Technology in 2003. Learn more about Katherine Burger.
Senior Analyst, Celent
Mike Fitzgerald is a Senior Analyst in Celent's insurance practice and is based in Cary, North Carolina. He has specific expertise in property/casualty automation, operations management and insurance product development. Mr. Fitzgerald’s research focuses on billing, business process and operations, social media use in insurance, and distribution management. Learn more about Mike Fitzgerald.
Vice President HCL Insurance Practice
Usha Lakshmanan has over 23 years of experience in the field of Insurance Consulting, technology and Operations. A qualified accountant and an MBA from the UK with a specialization in Marketing, Strategy and Innovation, Usha started her career in the Insurance domain predominantly handling insurance operations before moving to the IT industry where she has worked/been associated with more than 100 carriers across the world. Learn more about Usha Lakshmanan.