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Cathay Pacific Flies High With HCL's Application Portfolio Optimization (APO) Services

Published Date: 
Jun 10, 2010

Abstract

The majority of IT departments that have been around for any length of time with a reasonable scale of operations would probably have to deal with issues relating to what is known in the industry as "application spaghetti." Depending on the platform or architecture that is the flavor of that time period, a variety of in-house, externally sourced, or packaged applications will have been put in place and tweaked over time to try and align with specific business processes.

Excerpts from the Paper
 

The majority of IT departments that have been around for any length of time with a reasonable scale of operations would probably have to deal with issues relating to what is known in the industry as "application spaghetti." Depending on the platform or architecture that is the flavor of that time period, a variety of in-house, externally sourced, or packaged applications will have been put in place and tweaked over time to try and align with specific business processes. As these business processes start to change and extend beyond departmental boundaries, applications that support them can become major inhibitors for business agility unless they are in a reasonably healthy technical and functional state. When Cathay Pacific's Information Management Department (IMT) launched its TRANSform initiative in June 2009, it was faced with a situation similar to the "application spaghetti" scenario outlined above. This study looks at how Cathay Pacific utilized HCL's Application Portfolio Optimization (APO) services to identify issues pertaining to its application environment and utilization of IT resources across the organization.


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