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Leveraging Disruptive Technologies to Disrupt the Service Business
The Optimus intelliAgent Platform spans the entire spectrum of “connectivity to insights.” A robust set of out-of-the-box connectors help ingest data across customer relationship management (CRM), Sales Force Automation (SFA), IT service management (ITSM), emails and document management systems (DMS) in a multi/hybrid cloud IT ecosystem. The product leverages disruptive technologies such as Cognitive Search, Conversational AI, Robotic Process Automation (RPA), and Augmented Analytics to provide a game-changing customer experience while empowering the service agents with sophisticated tools and analytics.
Automate complex workflows, handle advanced interactions, and take actions that your vertical needs.
- Out-of-the-box intents and use cases for faster time-to-value
- Built-in keywords, vocabulary, and nomenclature for quicker deployment
- Workflow automation and configurable options
- Flexible integration with heterogenous enterprise systems
Embrace an AI-driven productivity tool that can dramatically reduce support call volumes and cut service request resolution times across the customer service life cycle.
Reduction in Support Volume
Reduction in Inquiry Response Time
Improvement in Service Team Productivity
Reduction in Ticket Resolution Time
Data Connectors & Integrations
Extract data from any source in a multi/hybrid cloud IT ecosystem
Self-learning conversational agent for reducing call volumes and providing superior customer experience
Knowledge Mining & Analytics
AI-driven insights to improve operational efficiencies of service agents