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HCL AT ADOBE SUMMIT 2019
HCL is an Adobe Platinum Partner and the global service provider for Adobe Experience cloud solutions with specializations in Adobe’s Experience Manager, Analytics and Campaign. We provide an integrated experience platform solution across industries to enable CMOs, CIOs and CFOs to achieve business goals while delivering an engaging experience to their customers.
Our specialized services extend the Experience platform via AI and Machine Learning (leveraging our Cognitive platform "Omniverse") built on top of Adobe’s platform to provide our customers a competitive edge.
Meet us at the Adobe Summit 2019, and discover how HCL can enable scaling your digital engineering efforts to fast-forward to the future of customer experience, today.
HCL EXPERIENCE PLATFORM SOLUTIONS
HCL’s ADvantage Experience accelerates digital marketing implementation with a set of accelerators and frameworks for marketers to deliver a contextual customer experience across channels using Adobe’s market leading platform.
HCL’s ADvantage Experience platform provides an end-to- end framework to build & deliver meaningful and contextual experience for marketers across different digital touch points leading to brand marketing, prospect conversion and retention. It enables organizations to build their enterprise marketing platforms to deliver scaled marketing initiatives across brands, regions and business units using Adobe Experience Cloud. It’s an innovative solution that includes readily available components, multiple connectors, and extensions for organizations on their digital transformation journey.
- Provides ready to use business process and technology components that helps business users create, preview and deliver digital experiences through content, media, campaigns, promotion and brand marketing in real-time
- Cuts down the time to deliver platforms for business users by 50%-70% and drastically reduces costs for global rollouts
- Automates development through technology platform specific code generation for static and dynamic web and mobile renditions
ADvantage ExperienceRead More
Integrated Sales & MarketingRead More
SCALING DIGITAL ACROSS THE ENTERPRISE: THE KEY IMPERATIVESRead More
REIMAGINING EMPLOYEE EXPERIENCE FOR THE DIGITAL ENTERPRISERead More
DECODING DIGITAL TRANSFORMATIONRead More
HCL’s Customer 360++ is a solution framework to accelerate customer analytics journey for a single view of the customer from different data sources. Data intelligence from pre-built predictive analytical models enable comprehensive insights for delivering personalized customer experiences.
Customer 360++ solution framework helps an organization deliver customer experiences using data insights and customer intelligence using predictive analytics.
Benefits of Customer 360++:
- Decrease attrition by accurately predicting customers most likely to leave and developing the right proactive campaigns to retain them
- Acquire new customers through customer acquisition strategy
- Personalized customer experience through targeted marketing campaign using customer segmentation.
- Customer growth and expansion using the next best offer and Next Best Action
- Improve customer satisfaction by better understanding the customer sentiment
Conversational ExperienceRead More
Interactive CommerceRead More
INFUSING CULTURAL INTELLIGENCE IN ANALYTICS TO DRIVE CUSTOMER CENTRICITYRead More
HUMAN INTERVENTION CRITICAL TO FUTURISTIC AND SUSTAINABLE DIGITAL TRANSFORMATIONRead More
BRINGING DIGITAL TO LIFERead More
ADvantage Experience provides industry-specific digital experience solutions for enterprise marketing requirements, while offering self-service capabilities for a holistic customer experience across channels.
HI-TECH & MANUFACTURING: Enabling the organizations to Inform, Educate and Retain Customers & Partners Provide partner portal for orders, contracts, training, support, webinars and peer communities. The solution integrates to enterprise applications to provide a seamless experience
LIFESCIENCES & HEALTHCARE: The solution provides omni-channel experience to Healthcare Service Providers and patients. HCPs can access research & content based on preferences in HCP portal. Patients can view personalized visit history, medication, relevant articles. The solution is FHIR standard compliant and seamlessly integrates with leading healthcare solutions
RETAIL: Enabling the retailers to provide personalized, consistent, connected, contextual customer experience across all touch points including in-store. Customers can search, save, pay and track orders seamlessly on all channels.
AIRLINES: Enabling the airline companies to provide an omni-channel, personalized experience to travellers through flight search, booking, baggage management, seat management. The solution is IATA standard compliant and seamlessly integrates with leading airlines solutions