Aftermarket Support & MRO
HCL has unrivalled knowledge of solutions for after-market support and MRO including technical structures and configuration management, maintenance planning and scheduling, multi-resource scheduling, repairable inventory forecasting and planning, field services, depot services and repair, skills and certifications, operations, electronic records management, performance based operations, and turn-around time reduction.
As an example of our capability in maintenance, repair and overhaul, we have a joint development co-operation with SAP to build the new MRO industry add-on to SAP ERP MRO, called iMRO. HCL EAS has also packaged our repeated implementation success into a pre-configured solution for MRO to fast-track and reduce time, cost and risk for your SAP after-market support and maintenance services implementation.
Please find below an example of our experience in aftermarket:
A world leader in aircraft engines and gas turbines was re-positioned as a provider of engine services through a customer value based evolution of service into platform availability.
The solution delivered total cost of ownership, cost reduction and business improvement. Supply chain capability improvements resulted in significant reductions in customer arrears and improvements in inventory turns. Delivery capability was enhanced through an alignment of improvement initiatives, through cross-functional business unit collaboration with expertise around common core processes, a single IT solution set and ERP convergence.