HCL’s Applications Services business offers a comprehensive suite of service offerings that are flexible, scalable and customized to meet your needs. Using our end-to-end IT capabilities—from systems integration to application maintenance and support—we deliver value-driven solutions designed to help you maximize your return on investment, enhance business productivity and reduce the total cost of technology ownership. We leverage our extensive global team in 31 countries to provide holistic, multiservice delivery in key industry verticals including the public sector, consumer services, manufacturing, life sciences and financial services.
We offer a mature SAP Application Management Service model where across the application lifecycle — right from transition to steady state — we deliver continuous business improvements, by leveraging innovative offerings, tools, methodologies and industry’s most SAP experienced resources.
Through our business value driven approach to Application Management Services, we are able to deliver “Business Agility”, “Business Velocity” and “Business Visibility”, thus assuring continual delivery of measurable business value that typically far exceeds the investments made by the customers.
End to End Capability
Systems Integration – Today’s global enterprises face unprecedented opportunities to leverage technology and transform how their organization works, grows and operates. Backed by specialist expertise across diverse service areas, HCL offers a wide range of integration, implementation and consulting services that enable organizations to thrive.
Application Maintenance and Support – Successful businesses see technology as an investment. To remain competitive, organizations need to ensure that their applications are working effectively and efficiently to support their needs. HCL offers a full range of application maintenance and support services that ensure businesses continue to receive long-term value from their technology investments.
Custom Application Development - To compete in today’s digital age, enterprises are under increased pressure to optimize costs and align IT with business outcomes. To meet these challenges, custom application development has become an attractive option that goes beyond the capabilities offered by pre-configured solutions. HCL is a leader in helping organizations stay on the cutting edge by developing robust applications that are scalable, secure and easily maintainable.
HCL’s Digital Systems Integration (DSI) solutions are designed to support organizations on their journey to becoming ‘reborn’ digital. Our three-step process simplifies digital transformation and allows businesses to address their most pressing priorities first.
HCL’s approach to DSI analyzes and connects the organization’s legacy systems, assesses its readiness for the digital age, and addresses key challenges through digital solutions that create a complete digital enterprise. The three key stages of the process are:
Application Modernization – Current state assessment of an organization’s IT landscape, seeking out the lowest cost operating model and providing recommendations on the minimum viable product needed to achieve a balanced, cost-effective portfolio—including cloud-based platforms and scalable infrastructure.
Data Fabric – Simplification of the data landscape to ensure our clients deploy the optimal systems to integrate data from new and existing sources to streamline data flow and automate and optimize decision making.
Digital Transformation – Refocus and reorganize applications to optimize and integrate the digital technologies most appropriate for the enterprise. We leverage digital solutions to find new opportunities to improve collaboration, enhance decision-making, tap new revenue streams and serve customers better.
Traditional applications support and maintenance (ASM) outsourcing focuses on ticket resolution with narrow visibility into service delivery and a limited ability to support dynamically changing business demands. HCL ALT ASM™ service delivers a guaranteed cost reduction in ASM spend, and surpasses traditional ASM services with a proactive obsolescence approach that provides:
- Incremental value by simplifying your application landscape
- Improved velocity and agility by proactively eliminating incidents
- Increased visibility and transparency by mapping to business process key performance indicators instead of narrow IT service-level agreements