Business Process Services | HCL Technologies

Business Process Services

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Business processes are the lifeline for any organization as they dictate the day-to-day operations and have a direct impact on the P&L. This is why business critical processes such as Order-to-Cash, Procure-to-Pay, Requisition-to-Hire, Record-to-Report, Plan-to-make, Claims Processing, Customer onboarding etc. can be a source of significant competitive advantage for businesses. But, if inefficient and inflexible, then can also slow down business growth. Robotic Process Automation (RPA) has become an effective toolkit for business planners to ensure process efficiency and reduce human fatigue & errors caused by repetitiveness.

DRYiCE brings the full power of RPA, by integrating with leading platforms such as WorkFusion and Automation Anywhere. But DRYiCE also takes it beyond RPA by enabling intelligent automation & orchestration capabilities for an end-to-end AI enabled automation that creates a truly “Unified Office”.

DRYiCECOPA, the Cognitive Orchestration and Process Automation platform, deploys machine learning, predictive analytics, virtual assistants etc. to handle exceptions over time & intelligent decision making, enabling a strong “Middle Office”. DRYiCE COPA also includes cognitive, NLP powered, modules and powerful front end automation for streamlining process input and the human interface. This end-to-end automation can 10X the results of traditional RPA.

If you are considering implementing or upgrading an RPA solution, you should talk to us about DRYiCE solutions and find out how you can leverage the power of A.I. to create a truly "Unified Office".

A typical DRYiCE enabled ‘Customer On-boarding’ process would be

  • A cognitive virtual assistant instead of a human converses with the user to understand the investment requirements through voice, text etc. based inputs
  • A centralized decision making engine supported by Machine Learning and Predictive analytics processes the request after due diligence based on user profiling
  • In the back end, entries are automatically created using traditional RPA or BPMS based solutions

DRYiCE Platform for Business Process Transformation:

DRYiCE COPA: Cognitive Orchestration and Process Automation for creating a truly Unified Office

DRYiCE Products for Process Transformation:

DRYiCE iAutomate: Intelligent Runbook Automation solution for your enteprise

DRYiCELUCY: Next generation human machine interface powered by IBM Watson

DRYiCE MyCloud: Enterprise-grade Cloud orchestration and management

DRYiCE XSM: Service Management for the Cloud-enabled enterprise

DRYiCE MyXalytics: Predictive Analytics powered dashboard for IT & Business managers

DRYiCE Satori: Knowledge Management powered by Machine Learning and Deep Learning