DRYiCE LUCY – An A.I. Enabled Cognitive Virtual Assistant | HCL Technologies



DRYiCE LUCY is an A.I. enabled cognitive virtual assistant with an ability to perform natural language processing and also capable of being powered by the likes of IBM Watson & MS LUIS. A user can interact with DRYiCE LUCY through the medium/channel of choice which could be chat or voice based to resolve the IT & business problems alike. Wholly developed by HCL cognitive technologies, DRYiCE LUCY, the cognitive technologies interface, has the ability to take the customer experience to a new pinnacle and at the same time effectively impacting the bottom line.

Some salient features include:

  • It has 500+ IT and business specific use cases available Out-of-the-Box
  • It has a robust integration engine capable of bidirectional communication between multiple enterprise systems
  • It is available to interact with a user 24x7x365
  • It is accessible not only through its own web interface but through any social media channel including Facebook messenger, Skype, Slack, Telegram. A user can also have voice based conversations with LUCY via Amazon Alexa, Google voice, twillio etc.
  • It is prompt and has a persona which enables a user to have human like conversations with no wait time


Want to know what can DRYiCE iAutomate intelligent Runbook Automation product achieve for your business?

Curious to have an A.I driven visibility & insights into your business and IT landscape? click to know about DRYiCE MyXalytics