DRYiCE LUCY is an A.I. enabled cognitive virtual assistant with an ability to perform natural language processing and also capable of being powered by the likes of IBM Watson & MS LUIS. A user can interact with DRYiCE LUCY through the medium/channel of choice which could be chat or voice based to resolve the IT & business problems alike. Wholly developed by HCL Technologies, DRYiCE LUCY, the cognitive interface, has the ability to take the customer experience to a new pinnacle and at the same time effectively impacting the bottom line.
Some salient features include:
- It has 500+ IT and business specific use cases available Out-of-the-Box
- It has a robust integration engine capable of bidirectional communication between multiple enterprise systems
- It is available to interact with a user 24x7x365
- It is accessible not only through its own web interface but through any social media channel including Facebook messenger, Skype, Slack, Telegram. A user can also have voice based conversations with LUCY via Amazon Alexa, Google voice, twillio etc.
- It is prompt and has a persona which enables a user to have human like conversations with no wait time
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