DRYiCE SX™

Service management for XaaS delivery

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Complex employee experience because of disparate service delivery tools?

Accelerate business transformation with superior onboarding and delivery experience across all business functions using DRYiCE SX (SX).

In today's dynamic digital landscape, the delivery and consumption of services face formidable challenges. These include extensive customizations, isolated processes, and subpar user experiences, resulting in elevated OPEX, decreased employee productivity, and missed business opportunities. Common challenges include:

  • Frequent customizations
  • Complex user interface
  • Hierarchical approval based consumptions
  • Lack of process maturity
  • Poor user experience
  • Huge service desk operations costs
  • Business function specific service delivery modules incurring additional charges

Transforming service management, SX is a comprehensive, enterprise-grade, cloud native SaaS service management product for everything-as-a-service delivery with AI driven intelligence, saving overall cost of operations and time to value, driving faster RoI.

The SX Advantage | Harness the power of innovation by standardized service delivery across enterprise

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High enterprise-wide adoption with enhanced user experience

Experience the strength of an intuitive, single engagement platform for all employee services. Enjoy visually rich reports and dashboards that empower self-service capabilities. Coupled with traditional and crowdsourced collaborative knowledge, our progressive web app offers on-demand access from any device, anywhere and anytime, elevating user experience and driving productivity through increased self-help.

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Faster time to value

SX’s capabilities of quick onboarding, orchestration of mature, repeatable, and readily usable pre-configured fulfillment processes, policies, and workflows grounded in best practices, strong integrations and vendor governance, reconciliation, flexible configurable options ensure standardized, efficient, and accelerated service delivery across business functions.

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Seamless upgrade and maintenance with high level of configurability

No code, microservices architecture helps in attaining high degree of configurability in the product which eliminates the need of specialized skill set for any administrative or operational activities, and also ensure 1-click upgrade with insignificant downtime and no re-implementation effort, thereby, directly reducing the cost of ownership.

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Security at the core

SX prioritizes security with multi-factor authentication, data segregation across people, processes, configurations, and transactions, data encryption, and rapid insights resulting in informed decision-making for advanced multi-tenancy and dedicated offerings.

The SX Impact | Boosting efficiency and productivity

70 %

REDUCTION IN TOTAL COST OF OWNERSHIP COMPARED TO LEADING VENDORS

88 %

REDUCTION IN TIME TO PUBLISH A NEW SERVICE

40 %

REDUCTION IN MTTR

1 MN

ON AVERAGE SERVICE REQUESTS CLOSED ANNUALLY

ONE ENTERPRISE II ONE PRODUCT II ALL EMPLOYEE SERVICES II SIMPLEST LICENSING

The SX Innovation

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SX Capabilities

SX offers a range of services to support your IT business operations

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Incident Management

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Service Request Management

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Problem Management

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Change Management

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Asset & Config Management

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SLA Management

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HUB (Integration Engine)

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Progressive Web app

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Multi Factor Authentication

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No Code

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Reports & Dashboards

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Task Management

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Orchestration

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Knowledge Management

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Configurable Microservices

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Reconciliation

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CVA

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Agent Assist

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Live Chat

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AISM

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Multi supplier governance

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Multi-Tenancy

RESOURCES

Whether you are looking for more information on the latest features, stories about our customers, or just brushing up on your knowledge, we have got you covered.

Brochure

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DRYiCE SX™

Case study

Complexities of multi-tenancy resolved by HCL DRYiCE SX

DRYiCE SX enabled client to increase user efficiency by 50% and saving on hardware cost by 30%

Video

DRYiCE SX : Replicate the successful model of e-commerce in enterprise IT