DRYiCE XaaS (Everything as a Service) | HCL Technologies

XaaS (Everything as a Service)

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OVERVIEW

Today’s business users wish to operate in self-service mode to shop for relevant enterprise services online and consume those with a finger’s snap just like in their personal lives - on demand over the internet, always available, accessible from anywhere and device of choice. But today’s enterprises do not have standardized service data models for both IT & Non-IT Services and publishing across providers thereby leading to catalog sprawl and maintenance of multiple consumer portals for diversified services. And Service Management processes that evolved nearly 2 decades ago are not designed to support the new delivery models which require simultaneous manifestation of operational integration & service orchestration in one system. Therefore, there is lack of a unified, intuitive self-service portal for enterprise consumers

DRYiCE enables XaaS ecosystem for the enterprise through its AI enabled products and platforms.  DRYiCE XaaS provides organizations with the features like subscription & service management by consumers, service usage tracking, self-service actions etc. DRYiCE XaaS service enables rapid deployment due to aggregation of catalogs, end-to-end service & fulfilment orchestration coupled with intelligent virtual assistant that can converse with users about their requirements. The outcome of which is superior user experience, reduced costs, and service-centricity.

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