In 2012 Airlines lost just under 1 bag for every 100 airline passengers. That number might seem low, but it adds up to 26 million mishandled bags in 2012. While baggage handling statistics show a marked improvement over the past few years there are still a number of opportunities to improve this further and to improve the customer experience associated with this process. This blog will focus on how airlines can enable transparency in the baggage management processes.
The Transportation & Logistics industry is constantly trying to balance demands for greater customer satisfaction against the need to keep costs down. With global supply chains becoming more complex and opaque, there is a need to maintain visibility and transparency across the supply chain, including multi-layered partner networks, complicated regulatory environments and increasing customer demands.
Microsoft SharePoint 2013 is the latest offering from software giant Microsoft. As expected, primary features offered in SP 2013 encompass all the buzzwords right now including cloud, social, collaboration and mobility. Two of the biggest changes are supporting cloud-based architecture and app-driven development framework. As the apps have taken the smartphones and tablet world by storm,...read more
The idea of incremental improvements normally causes experts to cringe. The pace of innovation is incredibly high in today’s age and the intense competition for market share gain is increasing by the day. Innovators, leaders and experts most often focus on creating breakthrough innovations to create new markets and categories for new technologies and product lines – which also help them in establishing a significant lead over others. While this is true, the importance of incremental innovation must...read more
I was often bemused to note that sales training is considered a panacea to an organization’s ills. The moment we hear the words sales training, everybody dreams of filled coffers.
The cranky word ROI is very misleading. It is even more amusing to note that just because the letter “R” comes first in the three letter ROI, it is perhaps every organization’s assumption that return precedes investment – a grand asymmetric assumption. It is perhaps best to delink the term ROI from sales training. It is...read more
The online activities, trails, footprints and shadows which we leave in the connected world are the genesis of the hyper-personalization that all kinds of businesses are trying to capitalize on.
We are moving into an era of hyper-targeting. Marketers are constantly trying to super-personalize their messages and push the right deals to drive our buying decisions. Today’s technology has increasingly enabled a superior capture of the context in the online world.
Google, for...read more
Is cloud computing the harbinger of the next Industrial Revolution? The time of large data centres holding hundreds of data servers is becoming a thing of the past. As traditional physical methods of storage are becoming obsolete and expensive, the accumulation of data has shifted to the cloud.
In the last few years cloud computing has presented numerous new opportunities and threats on our world and the way we live, and has dramatically changed the way organisations operate in different...read more
This years was not only the first time that I attend Oracle Open World, but more over the first time that I presented in this event as well. Overall it was a fantastic experience and it was worth every minute of my time not only because of the presentations and other sessions I was able to attend, but also the people I was able to network with.
Overview of DO-178B
DO-178B, produced by the Radio Technical Commission for Aeronautics Inc. (RTCA), is the corporate acknowledged standard worldwide for regulating safety in the integration of aircraft systems software.
The strict title DO-178B doesn’t say much. Its official title is “Software Considerations in Airborne Systems and Equipment Certification.”
The purpose of this blog is to provide information about the standard for software...read more
On October 18th 2011, Google first brought in the concept of a “Not Provided”. What it meant was when a secure search was done on a Google page, the search term would just be grouped under a “Not provided” category and not be transferred to the destination page. People who are signed in and do a private search were assumed to be the ones contributing to the “Not Provided” category. Primary concern was privacy and Google addressed it for people who desired their searches to be private with this update, back then...read more
You need only to have a look around the business world to see how important large amounts of data have become over the last few decades. The exponential growth in data creation, both structured and unstructured, is allowing businesses to analyse information and convert it into new opportunities in ways never before possible. This data phenomenon is known by the catchphrase ‘Big Data’. While the big data buzz word is seemingly inescapable in the corporate world these days, few people stop to question the origin...read more
The sustainability of a corporation consistently traces back to a single key factor: the customer. Recent studies show that 89% of customers leave an organization after just one bad experience1. To make matters worse, 40% of customers try to steer others away from a brand after a bad experience2. With the interconnectivity of social platforms, this domino effect can be...read more