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September 2014

2014-09-24 05:14

Internet of Things (IoT), or in other words, connected things can range from sensor devices to washing machines, refrigerators, vehicles, mobile devices and shop-floor machines. A survey states that there will be more than 10 billion connected devices in around 7 years’ time.

This blog covers the various attributes of IoT and how they work together to create an eco-system.

The "things"

In IoT, it is all about "...

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2014-09-24 05:08

From an investment perspective, customer experience has been one of the top focus areas for airline companies, over the past few years.  Airline companies are making significant investments in facilities, global products and services and technology. New technology initiatives include self-service kiosks, mobility, and more. Unfortunately, investments haven’t made it into core functions like building an enterprise-wide customer database that provides a comprehensive 360 degree view into a customer’s end-to-...

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2014-09-19 05:30
What gets measured isn’t only what should be measured!

Most enterprises lay a lot of emphasis on the old management adage, “What gets measured gets done”. Invariably all HR systems and processes are aligned to KPPs. So much so, that nothing moves at the start of a fiscal till the KPPs are signed and submitted.

However, there are still some chinks in the armor. Let us take the case of a recruiter in the resource management group.

Typical KPPs are around “On Time Fulfillment of Resource Requests” and “Time to Hire” as the attempt is to improve...

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2014-09-16 12:44

It is often very difficult to comprehend what knowledge means to an individual, professional, or an enterprise. The relevancy and authenticity of information is defined by the practical usage of the content in contextual paradigms. Other variable consideration such as content security adds to the information paradox which drives the complexity of defining Knowledge.

Enterprise Knowledge Management...

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2014-09-04 08:50
Realignment from the Top of the Pyramid

Here is an experience which has totally changed my perception of strategy.

Early on, in my career, I was fortunate enough to be part of a strategic makeover exercise for my employer. And we had the good fortune of getting a review done by the management guru, Dr. C K Prahalad.

A lot of effort was put into analyzing the as-is and to-be scenarios and in arriving at the new org structure to achieve our growth vision. Being the patient listener he is, Dr. C K Prahalad, listened to all of our plans...

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