January 2016 | HCL Technologies
All global airlines are trying to increase their ancillary revenue in a variety of ways. Traditionally the majority of the ancillary revenue was generated as change or cancel fees, baggage charges, etc. For generating additional revenue and with a desire to provide better service to its customers, airlines around the world are creating more personalised service offers at a variety of price points to suit different customer profiles.
While traditional travel agents aren’t a critical source of...read more
Traditionally data entry has been a cumbersome task for the customer service team for a 3PL, especially in today’s software world. Real time information is critical, especially in the supply chain industry. Without relevant data, shippers are unable to make intelligent business decisions. The need for business intelligence is causing shippers to rely heavily on their carriers to provide them with shipping information quickly, but managing multiple data systems is time consuming and inefficient. What does...read more
The problem of interoperability has plagued the Healthcare industry for ages. The prime reason for this has been the complexity of data involved and lack of willingness to collaborate on the part of different stakeholders in the Healthcare value chain. With the rising costs and pressure from the Government post ACA implementation, the industry has been on the lookout for solutions plaguing the problem of data silos in legacy...read more