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BPMS

Dec 05, 2018

BPMS & RPA: Technology Cross-Pollination to Unlock Synergies

Bhavdeep Singh Sethi - Head, RPA & AI Solutions
Head, RPA & AI Solutions
Business process management systems (BPMS) and robotic process automation (RPA)-AI are friends with similar interests but differing strengths. An intelligent approach to automation can help bring the best from both worlds. While BPM can optimize the...
49
DIM

Sep 03, 2018

Sizing up managed IT services opportunity in the Middle East

Rajesh Thakur - Senior Vice President & Business Head- India & Middle East
Senior Vice President & Business Head
Sizing up the Middle Eastern opportunity for managed IT services
84
Customer Support

Jul 12, 2018

IoT and the future of Customer Support

RAHUL PODDAR - Associate Director, HCL BServ
Associate Director, HCL BServ
Customer experience transformation tools and platforms have pushed the boundaries of innovation in contact center support. More and more organizations are now trying to chart a transformation plan in the way they look at providing support to their...
351
Blockchain

Jun 11, 2018

Blockchain Solution to Improve Publisher’s Throughput in the Ad Ops Industry

Ved Parkash Pati - Digital Expert
Digital Expert
Taking a leaf out of “blockchain’s applicability in the music industry” gives us a clear view of how this technology can revolutionize the revenue system in the advertising industry. Being the distributed ledger that it is, a direct relationship...
316

Apr 12, 2018

The 3R Framework: A Business First, Technology Second Approach to Digitization Part 4: ReEngineer the Value Chain

Amitava Sengupta - Practice Head, CS & LSH
Practice Head, CS & LSH
Enterprises now have access to cutting-edge tools and technologies that can help them execute this approach effectively and have complete clarity on their own operations. Key technologies such as the Internet of Things (IoT), machine learning,...
163
Blockchain

Feb 19, 2018

Unleashing the Potential of Blockchain - Blockchain’s Applications in the Telecom, Media and Entertainment Industry

Sandeep Malhotra - Vice President, Solutions & Consulting, Telecom, Media & Entertainment
Vice President
Unleashing the Potential of Blockchain Blockchain’s Applications in the Telecom, Media and Entertainment Industry
732
Mimicking the Human Brain

Jul 24, 2017

Mimicking the Human Brain: Infusing RPA with AI

Ajay Singh - Technology Leader, RPA
Technology Leader, RPA
In this era of cognitive computing, machine learning and artificial intelligence (AI) are making headlines, mimicking the workings of a human mind to solve complex problems in every field, from medicine to manufacturing. Alongside these technologies...
3,603
Supply Chain

Jun 29, 2017

SAP IBP – The Next Epoch in Supply Chain Planning

Sylavin Faure - North America Supply Chain Solution Lead
Solution Architect
SAP Integrated Business Planning is emerging as a potential alternative to SAP APO DP & SNP by improving forecast accuracy, long-term financial & responsive planning, and real-time sales order management.  
807
Bots

Mar 29, 2017

Rise of U Bots

Rajdeep Basu - Solution Architect
Solution Architect
The utility industry has been slow in accepting change primarily because the industry has moved in linear fashion for decades. The advent of smart meters, stringent carbon emission targets and falling price of wholesale electricity have forced...
451

Pages

BPMS

Dec 05, 2018

BPMS & RPA: Technology Cross-Pollination to Unlock Synergies

Bhavdeep Singh Sethi - Head, RPA & AI Solutions
Head, RPA & AI Solutions
Business process management systems (BPMS) and robotic process automation (RPA)-AI are friends with similar interests but differing strengths. An intelligent approach to automation can help bring the best from both worlds. While BPM can optimize the...
49
Mimicking the Human Brain

Jul 24, 2017

Mimicking the Human Brain: Infusing RPA with AI

Ajay Singh - Technology Leader, RPA
Technology Leader, RPA
In this era of cognitive computing, machine learning and artificial intelligence (AI) are making headlines, mimicking the workings of a human mind to solve complex problems in every field, from medicine to manufacturing. Alongside these technologies...
3,603
How Technology is changing the Face of the BPO Industry

May 12, 2016

How Technology is changing the Face of the BPO Industry?

Akanksha Garg - Category Manager- Engineering R&D services & Business Services
Category Manager
Business process outsourcing has traditionally been viewed by the corporate sector as a means for businesses to cut down costs and improve profitability. In recent years, there has been a remarkable transformation in BPO powered by technology.
1,820
Customer Support

Jul 12, 2018

IoT and the future of Customer Support

RAHUL PODDAR - Associate Director, HCL BServ
Associate Director, HCL BServ
Customer experience transformation tools and platforms have pushed the boundaries of innovation in contact center support. More and more organizations are now trying to chart a transformation plan in the way they look at providing support to their...
351
Blockchain

Feb 19, 2018

Unleashing the Potential of Blockchain - Blockchain’s Applications in the Telecom, Media and Entertainment Industry

Sandeep Malhotra - Vice President, Solutions & Consulting, Telecom, Media & Entertainment
Vice President
Unleashing the Potential of Blockchain Blockchain’s Applications in the Telecom, Media and Entertainment Industry
732
Setting up BPM Center of Excellence

Feb 03, 2015

Setting up a BPM Center of Excellence (CoE)

Shantanu Baruah - Vice President
Vice President
I recently wrote a blog on how BPM can help in front office innovation by enabling back office automation.
2,117
Supply Chain

Jun 29, 2017

SAP IBP – The Next Epoch in Supply Chain Planning

Sylavin Faure - North America Supply Chain Solution Lead
Solution Architect
SAP Integrated Business Planning is emerging as a potential alternative to SAP APO DP & SNP by improving forecast accuracy, long-term financial & responsive planning, and real-time sales order management.  
807
Blockchain

Jun 11, 2018

Blockchain Solution to Improve Publisher’s Throughput in the Ad Ops Industry

Ved Parkash Pati - Digital Expert
Digital Expert
Taking a leaf out of “blockchain’s applicability in the music industry” gives us a clear view of how this technology can revolutionize the revenue system in the advertising industry. Being the distributed ledger that it is, a direct relationship...
316
Make way for Hybrid Captives

Apr 06, 2015

Make way for Hybrid Captives

Jeffrey Nuckols - Vice President
Vice President
Hybrid Captives provide a step change to the existing BPO scenario. By providing a leaner environment that is scale-able, they are definitely the way forward.
754

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