August 14, 2015

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The Enterprise Workplace of the Future

Future workplace is ‘where everything is connected’, ‘where face-to face meetings are not necessarily in inverse relation to collaboration’, ‘where work is not where we go to, but what we do’.  The enterprise workplace of future or mobile workforce is for real and here to stay.

Many progressive enterprises have already embarked on this journey.  With time, it will be the norm instead of the exception. As per industry experts, 96% of millennials are already on social network and 90% the consumer decisions are said to be influenced by the digital media. Besides, the Cloud is forcing organizations to change the application architectures. The Bring Your Own Device (BYOD) phenomenon is slowly reshaping the way IT is delivered, managed and secured. Consumerization of IT is changing employee expectations of the workplace and is pushing businesses to respond with urgency by shifting technology choices and responsibility from corporate to personal and preparing themselves to support consumer requirements like mobility and BYOD in order to become capable, cost-effective, agile and productive.

The traditional office is fast giving way to an office-on the-go model where employees access and deliver work, corporate applications, data and services anytime, anywhere and from any device. The ‘Future workplace’ is being redesigned to operate as a hyper-connected, collaborative, and agile space that offers flexible work schedules and better work-life balance to the employees bringing in turn operational and strategic cost advantages to the enterprise.

Although this is unquestionably an issue for the entire company, it places a lesser focus on its IT function that needs to transform to meet enterprise IT challenges. The traditional IT was a single purpose function that automated specific processes and ensured availability of support, governance and security. IT was transactional, a cost center focused on data security. The new IT– interactive, collaborative, adaptive, receptive, multi-purpose and unstructured. The conversation for Organization IT shifts:

  • from data safekeeping to real time data access,
  • from data security to data privacy,
  • from user training to user- requirement fit,
  • from standardized Workplace to Customized workplace
  • from data as a mere residue of application to data as the fabric of consumer insight.

The new IT renders organizations capable of harnessing technology for rapid learning, experimentation and constant innovation.

CHANGING USER EXPECTATIONS

The enterprise workplace of the future will be core to business strategy, ready to offer an increasingly mobile workforce, an element of choice in workplaces and devices. At the same time, the enterprise will be future ready to attract, recruit and retain its next generation knowledge workers—the Gen Y into its workforce. According to one of the recently published reports, Gen Y Will Reinvent Outsourcing Published: 8 April 2013, Gartner predicts, that 2025, up to 75% of an organization's workforce will come from what sociologists call Generation Y. “That's why organizations should start now to look into the changes coming from an increasing percentage of employees that prioritize media freedom, device flexibility and mobility over salary.”

Essentially, the workplace for future will be restructured to answer the most fundamental of questions from three of its most important stakeholders:

You can also read about HCL Tech's Enterprise of the Future (EOF) Framework here