February 2, 2017

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Harnessing the power of AI to operate in the 21st century economy

In the 21st century, companies are forced to rethink traditional market approaches and become more service-centric in order to remain relevant. Organisations such as Uber and AirBnB are perfect examples of 21st century enterprises. The last 15 years have witnessed the emergence of start-ups that have steadily grown into large scale organizations.

The application of on-demand, always-on technology that propel agility, simplicity, flexibility, and lean operations with customer experience at the core of their actions enabled a new dawn of ‘decacorn’ organizations. Any company – large or small – can leverage the benefits of Artificial Intelligence (AI) to succeed in the 21st century.

AI is no longer an implausible futuristic vision, but a stark reality that is disrupting businesses worldwide. Companies are gradually embracing it and it’s increasingly influencing every aspect of business, especially consumer technology. According to IDC, the worldwide market for content analytics, discovery and cognitive systems software is forecast to grow from US$4.5 billion in 2014 to US$9.2 billion in 2019, with others citing these systems as catalyst to have a US$5 trillion – US$7 trillion potential economic impact by 2025.

As a result, there are speculations regarding AI’s growing role and whether that might adversely affect the job market. However, the purpose of automation is not to replace humans or ‘dehumanization’, but to enhance and augment human functions for improved productivity and efficiency.

The introduction of AI enabled Automation multiplied by real-time analytics will lead to the following core business benefits –

  • Agility from orchestration: By harnessing the power of Service Integration and DevOPs, an agile and experience-oriented business, with programmable infrastructure, application releases, and catalogue-based services, can be created.
  • Simplicity from autonomics: Artificial and predictive analytics will drive self-healing, self-service, and proactive support, while minimizing waste and establishing “elastic IT”. This will simplify enterprise system workings and enable “up-place” workforce to handle higher level tasks.
  • Being lean through automation: Automating repetitive tasks will result in waste reduction, workforce optimization, and efficiency point improvements.

Take the instance of an real life impact case – a top manufacturing company was grappling with error-prone and slow-paced IT. This was affecting the whole process of optimizing IT resources and customer experience while leaving large and inefficient data center footprints. To address the issue, a true enterprise-class hybrid environment was implemented with automated provisioning, optimized workloads across on-prem, virtual private cloud, and public cloud. The business-IT interface was transformed digitally, with a slick online catalogue to plan, provision, and de-provision resources. A customizable and dynamic web-based user experience for both users and IT staff was generated successfully, leading to reduced average server provisioning time, lower footprints, and data centre consolidation.

On a similar strain, a large utilities company was struggling to cope with a complex distribution system, high MTTR, and faltering customer experience. The challenges were resolved by enabling proactive network infrastructure management along with automated capacity analysis and management. IT Processes were streamlined as per ITSM best practices defined by ITIL. MTTR was reduced, and so was ticket volume, leading to improved SLA across the board.

The following factors make us the preferred choice for organisations wanting to operate in 21st century always-on digital economy –

  1. Ability to identify and resolve business problems: With our immense experience in the domain of information technology, we are able to identify the innate underlying IT problems and concentrate on eradicating those which directly impact our client’s core business.
  2. Continuous investments in AI and automation: For over a decade we have been continuously investing in building and improving core capabilities in the area of AI solutions. Our team of over 200 engineers works dedicatedly on building products and services driven by AI and Automation, for the 21st century enterprise.
  3. HCL DRYiCE – our open platform for enterprise-wide Automation: DRYiCE is an IT automation platform that combines traditional RPA with autonomics (AI enabled automation) and orchestration (automation applied across multi-task and multi-step processes) and delivers in a XAAS model. With 40+ interconnected modules, all or a combination of them are implemented across processes, thereby establishing a truly "connected" enterprise.