The last 14 months have been plagued with uncertainty, and the world has experienced VUCA (Volatility, Uncertainty, Complexity, and Ambiguity) in its truest sense. With uncertainty still looming large, organizations are looking at new innovations and business strategies to redefine their existing technology landscape and garner maximum value from the business.
Changing business dynamics
In the quest for business transformation, the cloud has emerged as a metaphor for contemporary computing. It is successfully underpinning and driving the world’s economy, global supply chains, remote workforces, and several other business-critical functions. With the changes brought about by the new normal, it has become nearly impossible to devise a business strategy without a comprehensive cloud strategy. As a result, new frontiers are being conquered every minute through cloud services. The boundaries have started to blur as hyperscalers emerge out of their niche. Google Cloud, Amazon Web Services, and Microsoft Azure now offer a plethora of tools for various business services. This introduces new complexities in the choice of an enterprise-wide cloud strategy.
The journey so far and the new frontiers
The journey to the cloud started with the primary objective of being cost-efficient. The Cloud-First approach maximizes the cloud footprint by prioritizing legacy modernization. The transition from the cloud adoption strategy to a cloud-only approach resulted in some workload migrations being counterproductive for the organization. Cloud-native emerged as the ultimate destination for an organization centered on agility and scalability, despite the initial time-intensive efforts. Today, more than 70% of our customers, other than the ones looking for a Data Center exit, have opted for a cloud-native strategy in the last 12 months. Does this mean that the digital enterprises of tomorrow must choose a long-term cloud-native and short-term cloud-first approach?
While new businesses can choose between one or the other, established businesses with legacy technology footprints are faced with additional challenges and considerations. A coherent cloud adoption strategy must factor industry-tailored mandates and instances for identifying the right tools, solutions, processes, and approaches to employ and exploit. It is important to note that a successful cloud culture, which thrives on transparency and an ecosystem, plays a key role in the effective implementation of cloud. By encouraging employees to experiment and take risks, diffusing decision-making across ranks, and promoting organizational agility, a cloud culture can truly complement the pace and efficiency of the organizational cloud narrative.
Cloud Smart: The way forward
As the entire cloud paradigm and cloud narrative evolves, organizations must move to a calculated coalescence of cloud-first and cloud-native approaches. This is supported by industry IP cloud solutions and a progressive organizational culture, which are integral to building an intelligent cloud strategy.
Cloud Smart by HCL Technologies reimagines the cloud to provide an adaptive portfolio of innovative cloud services driven by high-tech automation and a robust partner ecosystem. This cloud-native approach is focused on maximizing business value and accelerating the digital transformation to address business-specific objectives. It brings ready-to-consume industry cloud solutions through hyperscalers, along with the power of convergence across IT, engineering services, and industry IPs. Simply put, Cloud Smart is a forward-facing cloud strategy governed by business objectives.
The Cloud Smart strategy promises to servitize every aspect of cloud delivery, giving businesses a validated toolkit to achieve unprecedented business outcomes. With the cloud as a resilient digital foundation and a culture of agile innovation, the HCL Cloud Smart facilitates fast revenue growth and enhanced user experience on secure operating standards.
Implementing the Cloud Smart strategy resulted in enhanced customer experience contributing to a 500% increase in conversions, 20% online CSAT improvements, and 40% reduction in campaign rollout time.
The Cloud Smart future: Driving toward resilience through business objectives
A recent example of how this forward-looking approach has turned the future of a business around is evident from a leading wireless network operator based in the US. The client’s business was facing challenges in terms of declining market share, customer dissatisfaction, and a lack of competitiveness. Implementation of the Cloud Smart strategy resulted in enhanced customer experience, contributing to a 500% increase in conversions, 20% online CSAT improvements, and 40% reduction in campaign rollout time.
From a potential and impact perspective, the cloud has become too big of a transformation opportunity to be neglected by any organization. It becomes imperative that business outcomes are aligned with customer needs and organizational goals to drive sustainable business transformation. This way, Cloud Smart drives the organization toward achieving its business objectives.