Bringing Lean to IT
43% improvement in productivity, 56% improvement in SLA adherence, 63% reduction in average ticket turnaround time and 74% reduction in incident business time - These were only some of the phenomenal improvements that Reuben Karuna Nidhi, Global Head of Lean at Deutsche Bank AG witnessed when he led Deutsche Bank on a global technology operating model transformation using Lean principles.
This article is best suited for:
CIOs and Senior IT Managers seeking to enhance productivity in their IT projects.
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