HCL’s CX Assessment Framework has been designed to review your existing CX & eCommerce platform and business strategy. We recommend ways to improve your existing CX platform, focussing on the adoption of technology that is open to innovation, and easily upgradable and scalable to accommodate multiple business units, geographies and brands. 

HCL’s CX Assessment Framework has been designed to review your existing CX & eCommerce platform and business strategy. We recommend ways to improve your existing CX platform, focussing on the adoption of technology that is open to innovation, and easily upgradable and scalable to accommodate multiple business units, geographies and brands.