Secrets to Success: Amazon Connect Cloud‑Based Contact Center | HCLTech

HCLTech is a Premier Consulting Partner for AWS and a proven leader in the customer experience transformation space. HCLTech brings deep expertise in redefining customer journeys, enabling self‑service, and enhancing and streamlining agent interactions. HCLTech has released product‑based offerings over Amazon Connect and AWS CCI solutions that are specific to industry verticals, such as the Ziva Intelligent Assistant for Financial Services, utilizing a zero‑code, future‑proof plug‑and‑play model.

HCLTech is well-positioned to drive your transformation roadmap in the AWS customer experience stack, with end‑to‑end solution offerings across the contact center portfolio. We offer complete lifecycle services from consulting to transformation to day‑2 and managed services.