Field services are integral to the utility industry (electric, gas, or water) around the world. They help the utility ensure business continuity through improved customer satisfaction, reliability of services, and the health and safety of its employees and assets.
Hence, efficient communication and safety precautions are essential. Often, service agents directly interact with customers and become the representatives of utility industry service providers. The need to deliver more with less has put pressure on operational and capital expenditure budgets. Utilities are forced to increase the life of the expensive infrastructure by shifting focus from reactive to predictive maintenance. Field technicians also expect that business processes and systems are optimized and use the latest sets of technology. The use of mobile device technology and real-time updates with a back-end system is a common requirement. HCLTech’s unique Field Service Optimization (FSO) solution provides unprecedented value across the end-to-end life cycle of operations. Learn more about the solution in the brochure here.