Monitoring digital experience in the era of digital transformation | HCL Technologies

Advance your digital experience monitoring for the future

With the recent shift towards the work-from-anywhere trend and rapid cloud adoption, gaining holistic real-time visibility into customer experiences is becoming more Challenging to achieve. Legacy monitoring tools for IT infrastructure, network, and application monitoring don’t suffice as they face limitations in the modern cloud-first world, creating visibility gaps. Inevitably, most of the issues are reported after they have hampered the users’ productivity. As per Gartner, “By 2025, 70% of the digital business initiatives will require I&O leaders to report on the business metrics from a digital experience perspective.” Thus, in the current digital world, an uninterrupted user experience is a pivotal factor in driving customer acquisition and retention. Ergo, there’s a dire need of monitoring every resource that the user interacts with and proactively resolving the issue before it can impact the business.