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HCL Technologies

DRYiCE GBP SIAM

DRYiCE GBP SIAM

DRYiCE GBP SIAM (Service Integration and Management) is our best practice process ecosystem which is designed, used, and maintained for SIAM services and managing a multi-supplier environment. It is based on the ITIL framework preconfigured on the ServiceNow platform, and embraces a comprehensive set of documents, including cross-supplier processes, measurement methodology, governance forums, OLA templates, and training material with the aim to rapidly implement SIAM within the enterprise.

KEY BENEFITS

The following are some of the benefits and values that enterprises can expect by implementing GBP SIAM:

  1. Provides a holistic view of the health of business operations by integrating the disparate supplier ecosystem
  2. Ensures seamless delivery of end-to-end SLAs and CSAT
  3. Improves ROI on IT expenses
  4. Enables efficient management of supplier onboarding and off-boarding processes and improves collaboration across process and technical teams as well as multiple suppliers
  5. Enforcement of process compliance and control to reduce process failures, thereby increasing effectiveness
  6. Brings in more transparency and promotes a culture of healthy competition to contribute toward continual service improvement

KEY CAPABILITIES

  1. Over 600 resources with extensive domain and industry expertise
  2. EXIN SIAM certified resources
  3. HCL’s GBP SIAM academy and boot camp to train and create an experienced resource pool
  4. Designed and implemented GBP SIAM for numerous organisations
  5. HCL’s GBP SIAM on ServiceNow used by over 150 global customers
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We will treat any information you submit with us as confidential.

We will treat any information you submit with us as confidential.