DRYiCE Gold BluePrint™: ITSM Process EcoSystem | HCL Brochure

DRYiCE Gold BluePrint has multiple elements, from service support transactions to service portfolio and catalog. The service management nervous system is at its core, consisting of middleware and interfaces that facilitate communication among the databases and the entire system. Additionally, DRYiCE Gold BluePrint is the process ecosystem of HCL best practices, involving a group of service management processes along with their operating environment. This coupled with ServiceNow platform provides a powerful tool to manage enterprise IT services.

DRYiCE Gold BluePrint is available as an implemented image on ServiceNow platform that can be readily consumed by our customers with following key features:

  • Well defined ITSM Data Model and Taxonomy
  • Predefined policies and business rules that comply with HCL Gold Standards
  • Customer Independent Process Master Data
  • Detailed guidance to implement, operate and manage process