DRYiCETM LUCY - NextGen Intelligent Operations | HCL Brochure

DRYiCETM LUCY is an A.I. enabled cognitive virtual assistant with an ability to perform natural language processing and also capable of being powered by the likes of IBM Watson & MS LUIS. A user can interact with LUCY through the channel of choice which could be chat or voice based to resolve the IT & business problems.

Key Capabilities:

  • Cognitive Console
  • Catch & Dispatch Tickets
  • Intelligent KEDB Search & FAQ Parser
  • Learning from Failure
  • Learn From Agents Resolution
  • Fulfiller Assistance