DRYiCETM LUCY is an A.I. enabled cognitive virtual assistant with an ability to perform natural language processing and also capable of being powered by the likes of IBM Watson & MS LUIS. A user can interact with LUCY through the channel of choice which could be chat or voice based to resolve the IT & business problems.

Key Capabilities:

  • Cognitive Console
  • Catch & Dispatch Tickets
  • Intelligent KEDB Search & FAQ Parser
  • Learning from Failure
  • Learn From Agents Resolution
  • Fulfiller Assistance