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HCL Technologies

DRYiCE™ Lucy - A COGNITIVE VIRTUAL ASSISTANT FOR INTELLIGENT OPERATIONS AND UNIFIED END USER EXPERIENCE

DRYiCE™ Lucy - A COGNITIVE VIRTUAL ASSISTANT FOR INTELLIGENT OPERATIONS AND UNIFIED END USER EXPERIENCE

DRYiCETM LUCY is an A.I. enabled cognitive virtual assistant with an ability to perform natural language processing and also capable of being powered by the likes of IBM Watson & MS LUIS. A user can interact with LUCY through the channel of choice which could be chat or voice based to resolve the IT & business problems.

Key Capabilities:

  • Cognitive Console
  • Catch & Dispatch Tickets
  • Intelligent KEDB Search & FAQ Parser
  • Learning from Failure
  • Learn From Agents Resolution
  • Fulfiller Assistance
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MAX CHARACTERS: 10,000

We will treat any information you submit with us as confidential.

We will treat any information you submit with us as confidential.