DRYiCE XaaS Service Management (XSM) is a 21st Century, cloud native solution designed to manage the lifecycle of XaaS (“Everything” as a Service) delivery models, aggregating multiple catalogs to provide a single unified interface. XSM is based on the IT4IT Reference Architecture, whilst also being flexible enough to be configured to align to the ITIL framework.
XSM’s design encapsulates all four value streams of the IT4IT Value Chain - Strategy to Portfolio, Requirement to Deploy, Request to Fulfill and Detect to Correct. It forms a single system of engagement for all entities in the service supply chain to aggregate and publish their services to a unified catalog. It also includes capabilities to track service transactions; fulfill and manage service delivery and usage; seamlessly identify and resolve issues. It also provides enterprise users with a collaboration portal to consume both IT and non IT services. Additionally, a virtual assistant powered with cognitive capabilities is also enabled on XSM to aid consumers.