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Next generation technologies, such as cloud computing, DevOps, automation, and agile methodologies are revolutionizing the way IT services are delivered and consumed by organizations. Adding to this is the ever increasing focus on end-user experience, with consumers now at the center of the universe for every organization.
Although these advancements offer many benefits, the resultant enterprise operating model is disruptive and complex, and the management of the same requires specialized capabilities.
HCL has, therefore, developed the Enterprise Service Management (ESM) practice,which focuses on the prevalence of both contemporary and next-generation ESM solutions to ensure that our customers have a clear roadmap for ESM.
HCL’s ESM solution enables organizations to take the service delivery principles beyond IT. ESM provides a platform for users that is spread across various departments within an organization. It is an approach to provide customers (internal/external) with value in the form of services through the adoption of best practices.
HCL has modelled its ESM solution on ServiceNow to enable organizations to duplicate the IT service model across all domains. HCL delivers ServiceNow implementation globally utilizing it’s dedicated ESM practice which consists of highly trained technical and functional consultants along with unique ServiceNow based tools and platforms.
HCL’s has carved its ServiceNow solutions based on deep industry knowledge and engineering expertise to enable clients to generate maximum return from their ServiceNow implementation.
To know more about HCL’s Enterprise Service Management capabilities, download the brochure.