The dynamic technological innovations including the emergence of new communication channels, the inclusion of bots and shift in agent roles are transforming the contact center industry. Enterprises must now focus on delivering a total experience. They must ensure that agents are armed with next-gen technological resources to assist them with improved availability, faster assistance and increased automation. Building a contact center on top of your service management tool allows weaving in your contact center workflow into an integrated backend CRM. This binds your service management workflows in one place.
At Fluid Contact Center (FluidCC), we’re helping enterprises achieve this with our unique frameworks and industry partnerships.
For more information, please reach out to us at Contact.FluidCC@hcl.com