Enterprise IT users today do not really care where their IT services come from these days, as long as it meets their needs affordably. But CIOs are still struggling to maintain expensive, cumbersome, and ageing service delivery and management systems, both, in terms of people and technology. Service orchestration, in other words delivering “everything as a service”, not only solves this problem to the liking of IT users, it also shifts the financial liability to a more flexible business-priority aligned model.
Built on XaaS frameworks and IBM Bluemix cloud, HCL’s ServiceXchange Services Integration and Orchestration platform takes advantage of the IT4IT Reference Architecture to amplify the service creator-service consumer access for all services, IT and operations. Enterprises can orchestrate services across cloud-providers, consolidate shadow IT, enable XaaS as well as conventional delivery, and action a SIAM model with HCL XSM integration.
HCL ServiceXchange uses SnapLogic iPaaS, SX Integration Hub, and IBM Cognos Analytics to help CIOs achieve a critical “Service Orchestration – Realized” milestone.
HCL ServiceXchange features:
- Catalog aggregation and portfolio management
- Service orchestration and publishing
- Order fulfilment and routing
- Service usage & run-time information
- Consumer self-service/portal access
- Best-in-class UX
- Data analytics
- Supplier & contract management
- Governance and control
- Cross-device support
Download our brochure to learn more.