BPS – Business Process Services and Solutions | HCL

Business Services (BSERV)

Overview

The 21st Century Enterprise is constantly evolving, and expects services that are truly customer-oriented, experience-centric, and delivered in a truly agile manner, tailor-made to ensure the right business outcomes. Traditional business models severely restrict an enterprise’s ability to adapt quickly. In order for organizations to better manage these uncertainties, and deliver sustainable performance to succeed and thrive, strategic changes are imperative.

HCL Business Services understands these business priorities and is helping organizations transition from operational excellence and SLAs to real-time decision making. HCL helps organizations in not only managing risks and business outcomes effectively, but also delivers a consistent and best-in-class end customer experience. HCL has been a trusted partner to industry’s leading organizations, driving underlying process transformation.

HCL brings vast experience in process design, simplification and harmonization, digitization and automation, and agile transition as well as transformation. All of these are deployed through highly industrialized operating models, enabling clients to truly become 21st Century Enterprises.

Our Differentiators

Customer 360
Innovation & Flexibility

HCL's unique combination of deep domain expertise, technology knowhow, and process excellence has allowed it to constantly innovate and reinvent smarter ways to deliver services. This collaborative and consultative engagement approach enables us to be flexible and, at the same time, deliver high impact changes. HCL executes highly customized Business Services constructs, spanning Joint Venture (JV), Build-Operate-Transfer (BOT), Assist-Captive, Hybrid, and third-party models. This has ensured compliance with regulations in various markets, while at the same time allowing clients an appropriate level of control and visibility into their business operations.

Service 360
Tools and IP

We have developed a range of unique technology-enabled proprietary tools through our investments in IP to address our client requirements through innovative solutions which provides continuous improvements across the entire value chain. Our partners ecosystem helps to deliver end-to-end solutions with industry best-in-class platform providers to deliver end-to-end solutions.

Partner 360
Business Aligned Offerings

HCL's deep domain expertise in various industry verticals and horizontal service lines coupled with the ability to bring in the right tools and technologies have enabled the construction of propositions that are targeted at specific business challenges. The need of the hour is that service providers start thinking differently and moving away from traditional, effort-led growth models to focusing on outcome-based pricing constructs.

Partner 360
Automation Led Transformation

HCL’s DRYiCETM Autonomics framework combines the power of Orchestration and Agility to deliver accelerated value through smarter automation. This framework incorporates multiple technology elements such as Workflow & BPM solutions, Robotics Process Automation, Machine learning, Natural Language Processing, Service exchange, among others.

Innovation & Flexibility

HCL's unique combination of deep domain expertise, technology knowhow, and process excellence has allowed it to constantly innovate and reinvent smarter ways to deliver services. This collaborative and consultative engagement approach enables us to be flexible and, at the same time, deliver high impact changes. HCL executes highly customized Business Services constructs, spanning Joint Venture (JV), Build-Operate-Transfer (BOT), Assist-Captive, Hybrid, and third-party models. This has ensured compliance with regulations in various markets, while at the same time allowing clients an appropriate level of control and visibility into their business operations.

Consumer Services

Accelerators and Enablers

BPM & Workflow platforms
3 lever Business Process Modelling (BPM)

HCL engages with its clients from across industries to conduct BPM studies. The study provides customers 3 lever analysis which facilitates the adoption of a Lean standardization view, risk management culture and helps identify automation opportunities. With the objective of equipping HCL's resources with BPM skills, the BPM specialization programme covers three important levers which includes Value Stream Analysis & Mapping, Risk Assessment and Control Definition and Potential for automation. The BPM skilled resources through 3 lever analysis will be able to provide prioritization heat map for solution implementation.

Robotic Process Automation
Robotic Process Automation (RPA)

HCL has established RPA Centers of Excellence (CoE) for clients, also bringing automation solutions under the DRYiCETM framework. HCL is committed to providing automation across the entire spectrum of its service portfolio and has been at the forefront of the digital transformation revolution, leveraging RPA to help organizations become leaner and agile.

Analytics
Analytics
Agnostic of the industry & process, data coming from array of sources, is a prized asset. HCL has a proven thought process and several implementations, on transforming both structured and un-structured data, to executable business outcomes. Through the usage of assortment of applications, semantic analytics & statistics, HCL has been able to accelerate financial & operational performances, marketing efforts as well as aid CSAT enhancement.
WORKSPACE
Digital WORKSPACE

The ability to orchestrate across disparate underlying technologies and processes, which may very often be delivered from multiple locations, is central to driving process efficiency and effectiveness. HCL’s proprietary BPMS platform TOSCANA© enables effectively mobilization across disparate operating systems and provides end-to-end visibility and control over the process. Since TOSCANA© can easily be integrated with the underlying systems and databases, it also incorporates elements of operational analytics and dashboards, enabling faster and more informed real-time business decisions.

EFaaS
EFaaSTM

EFaaSTM HCL's proprietary EFaaSTM (Enterprise Function as a Service) model enables the delivery of the entire stack of services, viz. the core infrastructure layer, the underlying applications and enabling tools and the services layer for clients. Delivering these layers through an integrated as-a-service model ensures robustness, scalability, standardized and highly predictable service outcomes. HCL's EFaaSTM (Enterprise Function as a Service) model helps ensure scalability and highly predictable service outcomes for clients.

Three Line of Defense Model
Three Line of Defense Model

HCL's Three Line of Defense Model helps clients meet their regulatory expectations and enables them to adopt a risk management culture. It ensures greater accountability, better coordination, and enhanced risk and compliance via latest technology adoption.

Transition Management Academy (TMA)
Transition Management Academy (TMA)

Objective for Transition management academy is to build capability in creating value whilst on-boarding new clients and creating shared services operations. Transition Management Academy aims at creating a pool of certified resources for process analysis, design, transition, and improvements by equipping, training & certifying operational SMEs & managers with necessary tools, skills & knowledge. HCL ASSeT™ transition methodology ensures smooth transition. ASSeT™ is an integrated end-to-end transition methodology framework covering the entire transition lifecycle.

Quality and Compliance Framework
Quality and Compliance Framework

HCL has a robust quality management approach covering both Transactional and Strategic quality. HCL’s quality management framework is compliant to ISO 9001:2008 and transitioning to revised ISO 9001:2015 standard guidelines that promotes the culture of ‘Risk Based Thinking’ using proactive approach to assess the ‘Risk & opportunities’ for all the interested parties.

Services

Finance

Our capabilities encompasses smart process design, intelligent operations framework, focus on compliance, required visibility & controls and embedded analytics through use of state-of-the-art technologies including Robotics, Smart device solutions thereby achieve vision of modern day CFO’s.

Supply Chain Management

HCL’s advanced SCM Services facilitate smart decision making and help you in optimizing and streamlining supply chain functions, building an agile ecosystem through automation.

Digital and Content

A holistic digital marketing and content solutions across marketing channels, markets, languages and content type (owned, paid and earned). Our proven capabilities in technology, business transformation and managed services coupled with unique partnerships deliver personalized experiences in constantly evolving physical and online environment.

Automated Product Support
Automated Product Support

As an organization focussing on 21st century technologies, we are reinventing the product support realm through the power of cognitive intelligence, robotics and virtual assistants.

Industries

Life Science

HCL offers optimized Life Sciences services that drive operational efficiency, optimize R&D expenditure, and provide high quality professional services together with the required compliance.

Client Success

Client Success

Case Studies

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Latest Thinking

Insights & News

blogs

THOUGHT LEADERSHIP

INSIGHTS

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Services Template 2:
Services Description:

Our capabilities encompasses smart process design, intelligent operations framework, focus on compliance, required visibility & controls and embedded analytics through use of state-of-the-art technologies including Robotics, Smart device solutions thereby achieve vision of modern day CFO’s.

Services Icon:
Finance
Services Title:
Services Description:

HCL’s advanced SCM Services facilitate smart decision making and help you in optimizing and streamlining supply chain functions, building an agile ecosystem through automation.

Services Icon:
Supply Chain Management
Services Description:

A holistic digital marketing and content solutions across marketing channels, markets, languages and content type (owned, paid and earned). Our proven capabilities in technology, business transformation and managed services coupled with unique partnerships deliver personalized experiences in constantly evolving physical and online environment.

Services Icon:
Digital and Content
Services Title:
Services Description:

As an organization focussing on 21st century technologies, we are reinventing the product support realm through the power of cognitive intelligence, robotics and virtual assistants.

Services Icon:
Automated Product Support
Services Title:
Automated Product Support