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Banking BPO and Financial Services Outsourcing

Overview

What’s expected from the banking industry?

The banking industry is at a digital tipping point. With exponential increase in fintech, traditional banking is under immense stress. Additionally, the regulations impacting the sector are rapidly evolving and becoming more stringent. Therefore, operational layer cannot be viewed in isolation and the approach now is to consider the technological and customer experience layers integral to any comprehensive enterprise-wide initiative.

Where’s the market focus?

Previously, operations were enabled by multiple monolithic and legacy platforms. The spotlight has now shifted towards Robotics Process Automation, Business Process Management workflows, and digital solutions to deliver exceptional customer experience. Integrating these new-age technologies along with cost reduction and adherence to ever changing regulations has become the new normal.

What’s our framework?

Our holistic banking service offerings via innovative engagement models help you to keep up with customers' expectations while meeting regulatory requirements.

Solutions

Operating Model Optimization

Through Consolidation of Vendors & Locations and Standardization across similar functions performed in different geographies

Toscana© - HCL's proprietary BPM Tool

Toscana© optimizes the process via auto Work Distribution, Prioritization, Exception & Approval Management, Audit Trails, Compliance, SLAs Management, driving efficiencies

Robotic Process Automation (RPA)

Leveraging Robotic Process Automation to help organizations become leaner and agile through DRYiCETM framework

Lean & Six Sigma

Process improvements through adopting a lean approach as part of our operations delivery

Services

Retail Banking

Retail Banking

Our end-to-end services across retail banking encompasses savings and deposit products supported across geos through a network of mailrooms, contact centers and back - offices.

Credit Cards
Credit Cards

HCL Credit Cards Services practice provides end-to-end services across originations, card issuance, customer services, settlements and reconciliations for banks, financial services firms & card technology firms.

Consumer Lending
Consumer Lending

HCL's extensive experience across Consumer Lending Originations and Servicing functions ranges from processing and verification services to complex underwriting work and from collections to bankruptcy and foreclosure management.

Know Your Customer (KYC)
Know Your Customer (KYC)

Our KYC practise combines the capabilities of trained and experienced KYC resources with advanced Artificial Intelligence technologies to effectively mitigate operational risk at the same time improving both productivity and quality.

Client Success

CASE STUDIES

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Insights & News

blogs

THOUGHT LEADERSHIP

INSIGHTS

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Solutions Template 2:
Solution Title:
Operating Model Optimization
Solution Description:

Through Consolidation of Vendors & Locations and Standardization across similar functions performed in different geographies

Solution Title:
Toscana© - HCL's proprietary BPM Tool
Solution Description:

Toscana© optimizes the process via auto Work Distribution, Prioritization, Exception & Approval Management, Audit Trails, Compliance, SLAs Management, driving efficiencies

Solution Title:
Robotic Process Automation (RPA)
Solution Description:

Leveraging Robotic Process Automation to help organizations become leaner and agile through DRYiCETM framework

Solution Title:
Lean & Six Sigma
Solution Description:

Process improvements through adopting a lean approach as part of our operations delivery

Serviceline Inner Whitepaper Header:
THOUGHT LEADERSHIP
Serviceline Inner Thought Leadership Header:
INSIGHTS
Services Template 2:
Services Description:

Our end-to-end services across retail banking encompasses savings and deposit products supported across geos through a network of mailrooms, contact centers and back - offices.

Services Icon:
Retail Banking
Services Title:

Retail Banking

Services Description:

HCL Credit Cards Services practice provides end-to-end services across originations, card issuance, customer services, settlements and reconciliations for banks, financial services firms & card technology firms.

Services Icon:
Credit Cards
Services Title:
Credit Cards
Services Description:

HCL's extensive experience across Consumer Lending Originations and Servicing functions ranges from processing and verification services to complex underwriting work and from collections to bankruptcy and foreclosure management.

Services Icon:
Consumer Lending
Services Title:
Consumer Lending
Services Description:

Our KYC practise combines the capabilities of trained and experienced KYC resources with advanced Artificial Intelligence technologies to effectively mitigate operational risk at the same time improving both productivity and quality.

Services Icon:
Know Your Customer (KYC)
Services Title:
Know Your Customer (KYC)