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HCL Technologies

Logistics Outsourcing Services

Logistics - ThumbThe logistics industry is vital for any enterprise and hence forms the backbone of the overall supply chain management process. Though logistics outsourcing was growing at a CAGR of 5.82% and valued around USD $ 15 billion in 2011(Source: Data monitor), recession in conjunction with unrealistic customer expectations, escalating costs and a competitive business environment is threatening to nullify this upward trend. Logistics companies are going through pressures to increase top line growth, reduce operational expenditures, and manage alterations in the supply chain process. There is a need to maximize asset utilization and, at the same time, minimize any hazardous impact to the environment. HCL BPO’s Logistics Management Services can help enterprises adopt agile and effective processes and implement strategies for a uniform and consistent brand experience to all their customers.

HCL’s Logistics Management Services

HCL partners with leading logistics players to understand the challenges and business issues faced by the industry. HCL’s services are end-to-end BPO services across logistics network configuration, material flow, and information flow. Our logistics management services include:
  • Fleet scheduling
  • Dynamic routing
  • Consolidation & warehousing
  • Decentralizing operations
  • Deploying SOP across all touch points
  • Managing diverse supply chain tools
  • Integrating LIS, WMS and TMS
Core Services Domain Expertise - HCL Tech
Shared Services Domain Expertise - HCL Tech
Analytics and Business Domain Expertise - HCL Tech
Domain Expertise Area Chart - HCL Tech

HCL Approach

The four pillars of our logistics outsourcing business services are:
  • Domain excellence in the logistics industry
  • Proprietary “SCORP” tool for inbound and outbound logistics
  • Cross-platform services
  • Logistics/ SCM value chain process delivery experts
  • Defined SLAs and methodologies
  • Global delivery model deploying shared services

HCL's Differentiators

HCL’s comprehensive, innovative and cost-effective solutions address the most pressing business needs of logistics clients through:
  • Our proprietary logistics workflow management tool “SCORP”
  • A large pool of outbound logistics SMEs
  • Cross-functional SMEs from manufacturing, telecom, and retail
  • Integrated service offerings
  • Blended global delivery model
  • Investments in the logistics domain
  • Effective back-office support in Chennai, India
  • Multibillion 3PL and SCM clients

What we’ve done for others

HCL completely transformed one of the world’s largest 3PL organizations which struggled with disparate supply chain tools and multiple delivery touch points, to a single window global delivery platform for multiple operations. This saved the organization huge sums of money as well as improved their bottom-line.

Domain Expertise – People

Rajagopal Swaminathan: Sr.VP Head Operation
Rajagopal Swaminathan 
Sr.VP Head Operation - MFG, TTL, ERU & PS 
Raj has 25 years of marketing, operations and logistic support experience and heads HCL’s Logistic practice from 2004. Before joining HCL, he worked for 8 years in an electronics distribution company in Spain and handled brands such as Sony, Samsung, and Panasonic. He is a trained Engineer with MBA from IIM Ahmadabad. He was instrumental in winning “DL Shah National Award for Economics of Quality from Quality Council of India for HCL. Presently, Raj is heading global operations of Logistic, Manufacturing, Energy, Retail, and Utility & Public services.

Neeraj Tandon: Business Unit Head
Neeraj Tandon
Global Solutions Head
Neeraj has been associated with IT and outsourcing business for the last 20 years. He was a part of the startup team of HCL BPO operations. Prior to taking up his current position as Global Head Solutions & Practice of verticals like logistic, telecom, retail, utility, manufacturing, media publishing & entertainment , he has been the head of business for Europe architecting major wins in the Utility sector and also served a short period as head of Retail business for US. Neeraj is a qualified management graduate from the prestigious IIM (Indian Institute of Management) and holds a bachelors in science and technology from IIT (Indian Institute of Technology).

Kishore Kumar: AVP- Logistic Operations
Kishore Kumar
AVP- Logistic Operations 
Kishore is a mechanical engineering graduate having 22 years of blended experience in manufacturing & BPO industries. He has worked in Procurement, Sourcing, Production and Logistics functions and has implemented SAP. He has hands on experience working on BPR projects and he is a trained TOC-Logistics Solution expert. Prior to his stint with Ashok Leyland (Global Commercial Vehicle manufacturer), Kishore spent 5 years with HCL working on various initiatives in the Supply Chain Domain and has substantial experience in working with several Global clients both in Americas & Europe.
Presently at HCL, he is handling the logistic operations of a global 3PL company.

Amit Roy: Practice Head CRM-2
Amit Roy
Practice Head –Logistic, Retail & CPG 
Amit has over 16 years of experience in marine logistics operations, retail operations in consumables & petroleum products. In addition, Amit has insightful experiences in process consultation in automotive franchise establishment and water recycling management. He has worked for L&T (Engineering & Marine Division), Wartsila NSD, Tata Power & ExxonMobil.

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