Healthcare and Medical BPO Services | HCL

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Healthcare and Medical Business Process Outsourcing Services and Solutions

Overview

Currently the healthcare market suggests that there is a pressure to reduce healthcare delivery costs, implement methods to enhance health plans in increasing the member base, manage regulations, consolidate the healthcare systems, and manage regulatory compliance in the services. Moreover, these mentioned factors are also major drivers for the healthcare business service market.

The healthcare industry is ripe for an overhaul. However, it is often costly, complex, and competitive among the healthcare providers, payers, and even within organizations. In short, we need a smarter healthcare delivery system that is customer-centric, and that truly uses empathy and intelligence to support all services.

In response to this, we are streamlining the service delivery approach and reducing the client cost by offering smart solutions. It will include Robotics Process Automation for all the rule-based processes with defined workflows, industrialized consultation, process with optimization from the first year of operations, and industry-recognized platforms.

Solutions

CPaaS (Credentialing as a Service)

Our dynamic solution eliminates multiple manual efforts required in credentialing providers on different health plan panels.

Robotic Process Automation

Transforming manual and repetitive tasks by leveraging Robotic Process Automation through DRYiCETM framework.

Guided Response System

Our Toscana© Guided Response tool enables a new level of control in defining and managing customer interactions.

Denial Management Processing

We engage in end-to-end cycle to identify, manage, monitor, and prevent any monetary damage to your organization.

Revenue Cycle Management (RCM) Solution Suite

Our healthcare revenue cycle process encompasses everything from determining patient eligibility and collecting their co-pay to coding claims.

Services

Payers and PBM

Payers and PBM

HCL's beyond benefit approach and member focused operational models positions us as Leaders in healthcare business.

Provider and Intermediary

Provider and Intermediary

HCL's proven methodology of Integrated Global Delivery model with Provider focused technology and tools results into an enhanced patient care with improved provider relationship.

Healthcare Consulting

Healthcare Consulting

Transforming Customer Experience in Healthcare is HCL's key consulting proposition emphasising on innovation and continuous approach strategy through consumer experience Maturity Assessment, Next Gen portal and digital adoption improvement.

Client Success

CASE STUDIES

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Insights & News

blogs

THOUGHT LEADERSHIP

INSIGHTS

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Solutions Template 2:
Solution Title:
CPaaS (Credentialing as a Service)
Solution Description:

Our dynamic solution eliminates multiple manual efforts required in credentialing providers on different health plan panels.

Solution Title:
Robotic Process Automation
Solution Description:

Transforming manual and repetitive tasks by leveraging Robotic Process Automation through DRYiCETM framework.

Solution Title:
Guided Response System
Solution Description:

Our Toscana© Guided Response tool enables a new level of control in defining and managing customer interactions.

Solution Title:
Denial Management Processing
Solution Description:

We engage in end-to-end cycle to identify, manage, monitor, and prevent any monetary damage to your organization.

Solution Title:
Revenue Cycle Management (RCM) Solution Suite
Solution Description:

Our healthcare revenue cycle process encompasses everything from determining patient eligibility and collecting their co-pay to coding claims.

Serviceline Inner Whitepaper Header:
THOUGHT LEADERSHIP
Serviceline Inner Thought Leadership Header:
INSIGHTS
Services Template 2:
Services Description:

HCL's beyond benefit approach and member focused operational models positions us as Leaders in healthcare business.

Services Icon:
Payers and PBM
Services Title:

Payers and PBM

Services Description:

HCL's proven methodology of Integrated Global Delivery model with Provider focused technology and tools results into an enhanced patient care with improved provider relationship.

Services Icon:
Provider and Intermediary
Services Title:

Provider and Intermediary

Services Description:

Transforming Customer Experience in Healthcare is HCL's key consulting proposition emphasising on innovation and continuous approach strategy through consumer experience Maturity Assessment, Next Gen portal and digital adoption improvement.

Services Icon:
Healthcare Consulting
Services Title:

Healthcare Consulting