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Dispatch Services

Client Background

  • Largest consumer electronics retailer in Europe

Business Challenges

  • Improve Operational Performance
  • Increase field force productivity
  • Drive innovation in customer service by streamlining processes, eliminating errors and reducing costs

HCL’s Solution

  • Solution development in agile mode
  • Extend internal business operations to remote employees by providing a seamless and secure real-time access to critical business systems
  • Use GPS to track vehicle, asset, and employee location
  • Manage inventory with barcode reading
  • Record actual time worked on specific tasks assigned through the day
  • Assign, track and record tasks, including digital authorization/ sign-off from customers
  • Provide real-time de-brief for task status, time and location

HCL Dispatch Services

Results

  • Enhanced Customer Service Quality
  • Management of operational activity and goals
  • Integrates seamlessly with the Organizations' back end systems
  • Improved Communication in the Supply Chain
  • Real Time Task and Route Execution

Solution Highlights

  • Offline capability
  • GPS / Scanner / Camera integration
  • Security through MS MDM
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We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.