Skip to main content Skip to main navigation Skip to search Skip to footer

Service Offerings

HCL Social Intelligence Practice, through its defined integrated process, helps you fill the growing need to tap into social media across lines of business. Move through the lifecycle of GATHER – PROCESS – ANALYZE - DELIVER

Our Business Analysts work with your staff to define areas we call (Focused Subjects). We have expertise in delivery the best-of-breed applications such as Visible Technologies (TruPluse) and Radian 6.

We enable role-base delivery via collaborative workspaces to enable 360 feedback to the analysis teams. This integrated approach enables us to deliver information across disciplines:

  • Social analytics
  • Marketing analytics
  • Competitive intelligence
  • Research

We provide the full range Managed Services starting with strategy and planning to:

  • Rationalize the current state, plan the future-state / fit-gap, and develop an incremental implementation roadmap
  • Selection of social analytics and other social software vendors and services
  • Implementation: Configure, implement business processes, and train personnel
  • Gather, process, and analyze social media content:
    • The actions and preferences of your customers and prospects
    • Questions, sentiment, interests, life stages, locations and community associations
    • Affinity groups and market segmentation
    • Advisory Consulting, Business Analyst, BPS and Knowledge services


Services Portfolio

  • Managed Services
    • Social Analytics Business Analyst, KPO, BPO
    • Integration, reporting, support
    • SaaS vendor relations
    • Social Media Marketing (SMM) analysis
    • Competitive analysis

 

  • Platform framework (The Glue)
    • 2MySI.com
    • iControbute: Browser plug-in / widgets
    • Data feed integration from multiple sources

 


Achieve results quickly with far less effort and cost to traditional approaches:

HCL Social Intelligence Practice

Our framework and platform approach enables you to effectively tap into the conversations across global sources, engage consumers and focus your B2B, B2C, and Online services. Social software strategies enable you to integrated services across community, social media, marketing, research, and other lines of business.

HCL Social software strategies

 

 

 

  • B2B Social Networking
  • Customer-focused social networks
  • Customer and Brand Advocacy
  • Digital Identity Brand Management
  • Micro-campaigns
  • Right-time micro-sourcing
  • Customer support
  • Competitive intelligence
  • Research and development
  • Marketing campaign metrics
  • Sales research

 

 

 

SIW Optimized: 
SEO Optimized: 
Site Section: 
Contact Us
MAX CHARACTERS: 10,000

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.