Job Description

Job Title: Customer Administration Specialist
Process: Order to Cash
Sub-Process: Customer Administration
Language: Italian, French, German
Location: Sofia
Country: Bulgaria
Experience:
  • 2 years of experience in customer support role or a finance related role
Responsibilities:
  • Manage the resolution of Partner/ Customer queries within corporate guidelines
  • Create solutions that not only meet with customer satisfaction, but also make Partners/Customers feel valued
  • Encourage positive Partner behaviour through feedback
  • Ensure Partner compliance with Portal functionality where available
Requirements:
  • High School Diploma / (GED) / Secondary School GCSE or equivalent Leaving Certificate
  • Strong analytical and reconciliation skills
  • Self-motivated and willing to learn new skills
  • Must be proficient in Microsoft Office
  • Level C1 of one of the following: German or Italian or French